Service Team Leader
other jobs Dick Lovett Job
Added before 5 Days
- England,South West,Gloucestershire,Tewkesbury
- Full Time, Permanent
- £45,000 per annum
Job Description:
Full job descriptionAbout the RoleAt Porsche Centre Tewkesbury we have a very exciting opportunity to join our team as a Service Team Leader.
This is a new role for our team, so we are looking for an established Team Leader or Deputy Service Manager who has experience of leading a Service team in the automotive industry.
This role is 42.5 hours per week and attracts an OTE of £45,000.
Job OpportunityKey responsibilities:
*Assist the Service Manager in the day-to-day running of the department and lead by example to deliver a consistent strong performance by motivating the service team.
*Seeing customers to support and help the efficiency of the front desk.
*Effectively train, mentor & coach Service Advisors to ensure we are providing the highest standards of customer service Ensuring customer satisfaction with work carried out and advising of future service or repair priorities.
*Achieve both the business and manufacturer KPIs for performance leading.
*Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales.
*Allocate and distribute job cards to advisors whilst ensuring accuracy of information and costings.
*Manage the collection and delivery diary including allocating jobs to drivers.
*Maintain effective relationships with prep, admin and warranty to achieve the manufacturer process and audit requirements.
*Work effectively with the workshop controller to pro-actively support, resolve issues and prevent customer complaints.
*Identify and drive a performance that exceeds market competition and best practice in the industry.
Essential SkillsEssential Skills:
*At least 5 years of experience of working as a Service Advisor in a franchised dealership
*Experience as a Team Leader or Deputy Service Manager
*Experience of and confidence in resolving customer feedback in a timely manner
*Knowledge of Microsoft Office, Excel and Kerridge
*Familiarity of warranty procedures would be advantageous
Please send us an up to date CV and a Cover Letter addressing why you would be a good fit for this role.
Benefits*Bonus scheme
*Private Medical Insurance
*Health cash plan - Claim back medical costs
*Rewards platform - Gym & high street discounts
*25 Days Holiday (plus Bank Holidays)
*Contributory Pension Scheme
*Regular Pay Reviews
*Life Assurance
*Servicing, Parts and Accessories Discounts
*Employee Assistance Programme
*Staff Referral Scheme
*Learning and Development
*Enhanced Family Leave
*Volunteering Opportunities
*Onsite Parking
This is a new role for our team, so we are looking for an established Team Leader or Deputy Service Manager who has experience of leading a Service team in the automotive industry.
This role is 42.5 hours per week and attracts an OTE of £45,000.
Job OpportunityKey responsibilities:
*Assist the Service Manager in the day-to-day running of the department and lead by example to deliver a consistent strong performance by motivating the service team.
*Seeing customers to support and help the efficiency of the front desk.
*Effectively train, mentor & coach Service Advisors to ensure we are providing the highest standards of customer service Ensuring customer satisfaction with work carried out and advising of future service or repair priorities.
*Achieve both the business and manufacturer KPIs for performance leading.
*Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales.
*Allocate and distribute job cards to advisors whilst ensuring accuracy of information and costings.
*Manage the collection and delivery diary including allocating jobs to drivers.
*Maintain effective relationships with prep, admin and warranty to achieve the manufacturer process and audit requirements.
*Work effectively with the workshop controller to pro-actively support, resolve issues and prevent customer complaints.
*Identify and drive a performance that exceeds market competition and best practice in the industry.
Essential SkillsEssential Skills:
*At least 5 years of experience of working as a Service Advisor in a franchised dealership
*Experience as a Team Leader or Deputy Service Manager
*Experience of and confidence in resolving customer feedback in a timely manner
*Knowledge of Microsoft Office, Excel and Kerridge
*Familiarity of warranty procedures would be advantageous
Please send us an up to date CV and a Cover Letter addressing why you would be a good fit for this role.
Benefits*Bonus scheme
*Private Medical Insurance
*Health cash plan - Claim back medical costs
*Rewards platform - Gym & high street discounts
*25 Days Holiday (plus Bank Holidays)
*Contributory Pension Scheme
*Regular Pay Reviews
*Life Assurance
*Servicing, Parts and Accessories Discounts
*Employee Assistance Programme
*Staff Referral Scheme
*Learning and Development
*Enhanced Family Leave
*Volunteering Opportunities
*Onsite Parking
Job number 3792894
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