Call Handler
other jobs First Recruitment Services
Added before 3 Days
- England,South East,West Sussex,Crawley
- Full Time, Permanent
- £12.71 per hour
Job Description:
Full job descriptionWe are seeking a proactive, adaptable, and professional Patient Coordinators to join a dynamic and hardworking team within the medical industry. The team has recently undergone significant changes and is looking for dedicated individuals who can bring structure, reliability, and energy to a busy environment serving private patients.
This is a high-impact, fast-paced role requiring strong communication skills, patience, and a passion for improving the patient journey. The successful candidates will support day-to-day coordination, cancellations, and clinic scheduling, helping people access essential healthcare services without unnecessary delays.
Patient Coordinator responsibilities:
*Manage daily clinic worklists and cancellations using Systema Live software.
*Be the first person patients speak to by phone, email, or in person.
*Handle new patient referrals by following set procedures.
*Book appointments based on medical urgency and waiting times, and raise any issues.
*Work with patients to find suitable appointment times, including for urgent needs.
*Send appointment reminders and confirmations on time.
*Always communicate with patients in a polite and professional way.
*Support patients with special needs, like arranging interpreters.
*Keep patients and visitors updated with important information.
*Answer patient questions and pass on more serious concerns to your manager.
*Stay informed about how the service works to book appointments effectively.
*Manage cancellations and waiting lists, updating systems as needed.
*Follow office procedures across different services and contracts.
*Reply to queries on time or escalate them if needed.
*Upload referrals into systems when required.
*Send out medical reports and alert referrers if there are urgent results.
*Hit performance targets
*Support with weekend coverage (1–2 weekends/month).
Skills & experience required:
*Background in healthcare or medical administration (vet/healthcare assistant experience a plus).
*Personality traits: hardworking, patient, professional, flexible, and collaborative.
*Able to pivot quickly when plans change (e.g. scanner downtime, last-minute cancellations).
*Comfortable working in a high-pressure environment with people’s lives on pause.
*Demonstrates purpose-driven work ethic understands the impact of timely patient care.
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
This is a high-impact, fast-paced role requiring strong communication skills, patience, and a passion for improving the patient journey. The successful candidates will support day-to-day coordination, cancellations, and clinic scheduling, helping people access essential healthcare services without unnecessary delays.
Patient Coordinator responsibilities:
*Manage daily clinic worklists and cancellations using Systema Live software.
*Be the first person patients speak to by phone, email, or in person.
*Handle new patient referrals by following set procedures.
*Book appointments based on medical urgency and waiting times, and raise any issues.
*Work with patients to find suitable appointment times, including for urgent needs.
*Send appointment reminders and confirmations on time.
*Always communicate with patients in a polite and professional way.
*Support patients with special needs, like arranging interpreters.
*Keep patients and visitors updated with important information.
*Answer patient questions and pass on more serious concerns to your manager.
*Stay informed about how the service works to book appointments effectively.
*Manage cancellations and waiting lists, updating systems as needed.
*Follow office procedures across different services and contracts.
*Reply to queries on time or escalate them if needed.
*Upload referrals into systems when required.
*Send out medical reports and alert referrers if there are urgent results.
*Hit performance targets
*Support with weekend coverage (1–2 weekends/month).
Skills & experience required:
*Background in healthcare or medical administration (vet/healthcare assistant experience a plus).
*Personality traits: hardworking, patient, professional, flexible, and collaborative.
*Able to pivot quickly when plans change (e.g. scanner downtime, last-minute cancellations).
*Comfortable working in a high-pressure environment with people’s lives on pause.
*Demonstrates purpose-driven work ethic understands the impact of timely patient care.
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
Job number 3793077
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Company Details:
First Recruitment Services
Company size: 20–49 employees
Industry: Recruitment Consultancy
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