Full job descriptionNLB Solutions are working with a large business in Luton that are looking for a new credit controller to join the team. The role will suit someone that is looking for a first or second job in the area. The role needs someone that has a desire to learn, grow and develop into this role and company. Working in a team, this role will report in to a Supervisor that will then report into a Credit Manager. With an excellent set of offices with parking and a team that is settled, this role is a chance to join a business that offers a career path.
The business have a large head office team and set up that offers a setting that will nurture and develop new starter and help them study and qualify in their chosen field after a probation period. With a solid manager and supervisor this is a chance to start a promising career.
Duties:
*Communicating with customers and ops team on accounts queries
*Regular customer contact by phone and email, develop relationships for more efficient and timely collection
*Implementing the debt collecting processes on aged debtors, including telephone and email activity
*Maintain accurate and up to date customer details and account records
*Chase and collect overdue payments
*Use initiative to achieve targeted results, while promoting customer goodwill
*Make and suggest adjustments to company spreadsheets/databases, handle basic queries and assist in resolving any payment issue
*Assist with sales invoicing and other tasks of the accounts team as required
*Processing and allocating, unallocated payments as required
Person Spec:
*Excellent knowledge of Microsoft Office package including excel
*Must be proactive, forward thinking, able to use own initiative and must possess the ability to understand the needs and expectations of internal/external clients
*Excellent written and verbal communication skills; must be able to pay attention to detail with a high level of accuracy in work produced
*Must have good interpersonal skills with the ability to communicate in a clear and professional manner at all times
*Good organisational, time management skills with knowledge, understanding and ability to prioritise, plan and control own workloads
*Flexible, punctual and able to meet multiple deadlines on a daily basis
*Confident, enthusiastic and self-motivated
*Determination to succeed
*Enjoys and is able to work as part of a small team