Full job description

Credit Controller

Location: Sutton Coldfield
Department: Credit Control
Salary: Up to £31,000
Benefits: 30 days annual leave + bank holidays
About the RoleWe are looking for a proactive and detail-oriented Credit Controller to join a dynamic and fast-paced finance team. In this role, you will take ownership of a diverse customer portfolio, managing a high volume of accounts while building strong relationships with both internal teams and external clients.
This is a fantastic opportunity to work in a collaborative environment where your decision-making, negotiation skills, and ability to prioritise will directly impact the business.
What You’ll Be DoingCustomer Account Management*Oversee a portfolio of approximately customers, managing accounts of varying values
*Proactively manage customer balances, ensuring timely collection of outstanding debts
*Maintain strong working relationships with customers to support prompt payment and query resolution
Credit Control & Collections*Contact customers via phone, email, and workflow systems to ensure payments are received on time
*Investigate and resolve account queries to reduce payment delays
*Escalate overdue accounts when required, including liaising with legal representatives
Order & Risk Management*Review and release held sales orders, balancing customer needs with credit risk
*Monitor accounts to ensure adherence to agreed credit limits and payment terms
*Assess creditworthiness for new and existing customers using financial reports and data
Analysis & Reporting*Review credit reports and financial statements, identifying any potential risks
*Support decision-making by analysing account performance and financial data
*Maintain accurate system records across multiple platforms
Collaboration & Support*Work closely with internal teams, including sales and branch colleagues, to resolve issues and improve collection outcomes
*Participate in branch visits where required to strengthen relationships and processes
*Contribute to team targets and deadlines in a high-volume environment
What We’re Looking ForWe are seeking someone who thrives in a fast-moving environment and enjoys managing multiple priorities while maintaining accuracy and attention to detail.
Key skills and experience include:
*Proven experience in credit control or collections
*Strong communication and relationship-building skills
*Confident negotiator with the ability to resolve issues effectively
*Excellent organisation and time management skills
*Analytical mindset with the ability to interpret financial information
*Comfortable working across multiple systems and platforms
*Resilient under pressure with a flexible, team-focused approach
Why Join?*Competitive salary of up to £31,000
*Generous holiday allowance: 30 days + bank holidays
*Opportunity to manage your own portfolio and make an impact
*Supportive and collaborative team environment
*Exposure to a wide range of customers and financial scenarios




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