Full job descriptionJob title: Sales Progressor
Reports To: Sales Director
We are seeking a highly motivated and professional Sales Progression Specialist to join our team at David Astburys. This role is vital in ensuring seamless sales progression, maintaining exceptional customer service standards, and supporting the sales team in achieving their targets. The ideal candidate will be proactive, communicative, and dedicated to providing solutions while upholding our company’s values.
Salary: £30,000 - £33,000 (with additional Quarterly performance-based bonuses).
Working Hours: Monday to Friday, 8:45 am - 6:00 pm
Location: We have offices in Islington, Crouch End and Hampstead
About us
We’re a friendly team of property specialists with unrivalled knowledge of London’s property market. We are passionate about providing exceptional customer service at every given opportunity and our thousands of 5* reviews demonstrate this. David Astburys has been active since 2016 and we now have three offices in Crouch End, Islington and Hampstead.
Key Responsibilities:
*Oversee the full sales progression process and related chains.
*Initiate and maintain clear communication with sellers, buyers, solicitors, mortgage lenders, estate agents, and vendors to coordinate timelines and resolve issues.
*Ensure AML checks and proof of funds verification for all instructions and buyers; send Terms & Conditions for all transactions.
*Provide weekly updates to clients and buyers via phone and email.
*Regularly update and maintain the CRM system to ensure accuracy.
*Conduct pre-completion checks and maintain a post-completion process, including sending congratulatory and anniversary gifts, and regular check-ins.
*Produce and present weekly and monthly reports to the Sales Director.
*Lead weekly sales team meetings for pipeline updates and client care; assist in maintaining team knowledge and standards.
*Uphold company standards and promote David Astburys’ reputation and culture.
*Participate in monthly/quarterly meetings with the Sales Director to discuss future plans and operational improvements.
*Send invoices to solicitors and follow up to ensure payment.
*Introduce relevant ancillary services to clients and collaborate with the Client Services Department as needed.
Key Requirements:
*Previous experience in Sales in Property/Real estate industry is essential.
*Must be commitment to delivering excellent customer service.
*Effective and efficient time management skills and ability to remain calm under pressure.
*Ability to use your own initiative and equally part of a team.
*Being a proactive communicator and managing expectations.
*Positive and professional attitude.
*Passionate about helping others and delivering solutions.
*Enhanced communication skills to ensure engagement across the business.
*Willingness to learn, improve and be better.