Full job description

Credit ControllerLocation: Hybrid
Salary: Competitive
About the RoleRobert Half are excited to be working with well-established and fast-growing business who are seeking a Credit Controller to join its finance team. With a strong presence across the UK and Ireland, the organisation is built on a collaborative network of regional offices, delivering trusted support to SMEs.
This role plays a key part in managing customer accounts, driving timely collections, and reducing exposure to bad debt while maintaining strong client relationships.
Key ResponsibilitiesCredit Control Management
*Monitor outstanding balances and ensure timely collection of overdue payments
*Maintain accurate and up-to-date customer account records
Debt Collection
*Chase overdue invoices via phone, email, and written correspondence
*Negotiate payment plans where required
*Escalate accounts where necessary, working alongside legal representatives
*Ensure all activity aligns with agreed payment terms and internal policies
Account Reconciliation & Receipting
*Allocate incoming payments and reconcile customer accounts
*Investigate and resolve discrepancies or queries efficiently
Reporting
*Support the production of weekly and monthly reports on aged debt, cash flow, and risk
*Provide insight into customer payment trends and credit exposure
Collaboration
*Work closely with internal stakeholders to resolve account queries
*Liaise with finance teams to ensure accurate billing and invoicing processes
Compliance
*Adhere to internal credit control policies and procedures
*Ensure compliance with relevant regulations and best practice in debt recovery
Key Requirements*Proven experience within Credit Control or a similar role
*Strong understanding of credit management and collections processes
*Excellent communication and negotiation skills
*Ability to manage difficult conversations professionally
*Strong organisational and time management skills
*Competent in MS Office, particularly Excel, and accounting systems
Personal Attributes*High attention to detail and accuracy
*Strong problem-solving ability
*Able to work both independently and as part of a team
*Customer-focused, with a relationship-led approach
Benefits*Competitive salary and hybrid working model
*25 days annual leave plus bank holidays
*Option to buy additional annual leave
*Christmas shutdown (subject to business needs)
*Pension scheme and life assurance
*Enhanced family leave and sick pay
*Employee Assistance Programme (24/7 support)
*Access to corporate discounts platform
*Flexible benefits including health, dental, cycle to work and more




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