Full job descriptionSubsidence Claims SpecialistWhere technical expertise meets real-world impact


When a property starts to move, crack or sink, it can turn someone’s world upside down. As a Subsidence Claims Specialist, you become the calm in that storm—the expert who brings clarity, reassurance and direction when customers need it most.


This role sits at the centre of our technical claims operation. You’ll manage your own portfolio of domestic and commercial subsidence claims, using your engineering insight, analytical mindset, and problem-solving instincts to guide each case from first report to resolution. Every claim is a puzzle, and you’re the one who pieces it together.


Working from home, you’ll blend technical authority with empathy and communication. You’ll translate complex structural issues into clear, confident explanations that help policyholders feel informed and supported. You’ll collaborate with engineers, surveyors, loss adjusters and contractors—always steering the process toward fair, timely and high-quality outcomes.






What will your day look like:
What You’ll Be DoingManaging a varied caseload of domestic and commercial subsidence claims, ensuring all service level agreements are consistently met.
Assessing, validating, settling or declining claims within your delegated authority, always applying sound technical reasoning and insurance liability principles.
Diagnosing structural defects and the causes of damage using information gathered by surveyors, suppliers and other specialists#INDUKI

Knowledge and Abilities:
A recognised professional building qualification (e.g., MICE, MRICS, MCIOB, MIStructE, MCABE) or active progression toward one. Relevant experience will also be considered.
Strong technical knowledge of structural defects and subsidence-related issues.
The ability to diagnose building damage remotely using supplied evidence.
Experience within the insurance industry and a solid understanding of liability considerations.
Confident negotiation and influencing skills, with the ability to gain agreement from multiple stakeholders.
A problem-solving mindset, able to evaluate complex information and make sound decisions.
Excellent interpersonal and communication skills.
Strong organisational and time-management abilities, with the capacity to prioritise effectively.
High attention to detail and a commitment to delivering quality outcomes.
A flexible, self-motivated approach and the ability to work independently.

Benefits
Career & Purpose
*Davies Innovation Lab
*Leadership training programme
*Funding for professional qualifications
*Thrive at Davies; learning opportunities
Environmental & Social
*The Davies Foundation
*Local charity funding
*Pennies To Heaven
*Employee Resource Groups
*Employee volunteering programme
Financial Health
*Pension, 5% employee and 5% employer contribution
*My Choices at Davies provides; High Street discounts and Financial wellbeing hub
*Life assurance: x4
*Refer a Friend
*Cycle to Work Scheme
*Lease car salary sacrifice
*Davies Incentive Plan
*Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
*Wellbeing centre; move, munch, money & mind focus
*Discounts with 100’s of UK retailers
*EAP; 24/7 confidential helpline
*25 days holiday, increases to 26 days after 5 years and 27 after 10 years
*Flexible working
*Dress for your day
*Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
*Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan