Full job descriptionThe Head of Commercial will lead procurement and supply chain strategies within the public sector, ensuring value for money and compliance with regulations. This role is based in Manchester and requires expertise in managing commercial operations effectively.
Client Details
Head of CommercialParliamentary and Health Service Ombudsman (PHSO)
Hybrid working - 40% office based
Make a difference. Join our team.The Parliamentary and Health Service Ombudsman (PHSO) plays a vital role in improving public services across England. As an independent body, PHSO investigates complaints about the NHS, UK Government departments, and other public organisations-ensuring fairness, accountability, and meaningful outcomes for the people who rely on them.
This is a rare opportunity to join a purpose-led organisation at a pivotal point in its journey-driving transformation, strengthening commercial capability, and helping to deliver lasting impact across public services.
Description
The OpportunityPHSO is on an exciting transformation journey-modernising how it operates, strengthening its internal capabilities, and enhancing the way it delivers outcomes for citizens.
As Head of Commercial, you will play a key leadership role in shaping and delivering this agenda. You will lead the evolution of commercial and procurement practices, ensuring they are aligned with organisational priorities, deliver value for money, and support innovation across the organisation.


This role offers the chance to influence strategy at the highest level, embed best practice, and champion a progressive, values-driven commercial function within a truly purpose-led environment.


Profile
What You’ll Bring*Strategic commercial leadership experience within complex, regulated environments
*A track record of delivering transformation across procurement or commercial functions
*Strong stakeholder engagement skills, with the ability to influence at senior level
*A passion for delivering social value and improving outcomes within the public sector
Job Offer
What You’ll Get in ReturnPHSO offers a highly competitive and flexible benefits package, including:
*Civil Service Pension Scheme
*32.5 days annual leave (plus bank holidays)
*Hybrid working (40% office-based)
*Flexible working arrangements
*Comprehensive learning and development programme
*Employee Assistance Programme with 24/7 support
*Retail discount scheme
*Gym membership subsidy
*Cycle-to-work and season ticket loan schemes
*Paid professional memberships
*Eye test reimbursement


Inclusion & WellbeingPHSO recognises the importance of lived experience and values diverse perspectives. If you have experience of raising a complaint about a public service, your insight is actively welcomed and encouraged.