Full job descriptionProcess Improvement Programme Manager, Legal Operations, Insurance Operations, Business Operations, Professional Services, Liverpool


Process Improvement Programme Manager, Senior Insurance Process Manager, Legal Operations Process Manager, Business Operations Process Manager required to work for a fast-growing Law Firm based in Liverpool. This will be a partially remote role and you will be expected to travel to other nationwide offices from time to time.


This individual will work across multiple functions to increase efficiency across Healthcare which is their fastest growing vertical. Please read in full and understand what is required before applying.


We are NOT looking for a Technical Programme Manager, nor are we looking for a bog-standard Programme Manager. Yes, this is a Programme of work but it is a Programme of work where you will be involved in the detail. It is a lone-ranger initially but one that will grow and a function will then be built around this person.


You will be facing off to Senior Partners and bringing them on a journey with your ideas. Some of these will be through general business efficiencies and some through technology using the likes of AI and Data. You will have some success stories in these areas. Also, initially you will be seen as a bit of a headache / bad smell to the Partner individuals you will be facing off to. It will be your job to build relationships with these people, sell them the dream and take them on the journey with you


In order to do this, you will be covering and creating business process efficiencies across the following areas:




*Insurance within the Healthcare vertical
*Process and Service Delivery (Business, NOT IT Service Delivery) Optimisation
*Technology, Automation & AI
*Data, Reporting & Insights
*Change Management & Training
*Volume Practice / Volume Process
*Recruitment (devising smarter, more efficient and cost-effective future hiring plans for the Healthcare vertical)
*Budgets / Cost (overseeing budgets for the vertical, analysing where cost effectiveness can be applied)
*3rd Party Management (building relationships with key 3rd party suppliers in order to get the best out of them)
*Shaping a Supportive & Universal Culture within the Healthcare vertical




As this is a time-critical / fee earning business, we need you to have worked closely with C-Suite and / or Partner Level stakeholders. You MUST have a background of working in a similar role previously, along with a good, solid scrapbook of success within a Business Operations type of role…and have knowledge as to how a Partnership Firm is structured and run.


Previous and proven success stories within Process Improvement along with the battle-scars to show will be expected. The firm will want to learn what you walked into, how you approached the initial position of change, how you navigated through the muddy waters…and what the outcome was!


We can look at people from Insurance Firms, Law Firms / Legal Firms in Process Improvement, Fintech, Process Transformation, Business Process Change, Insurance Operations, Business & Operations-First Process Managers.


This is a great opportunity and salary is dependent upon experience. Apply now for more details.