Full job descriptionRemote Access Business Analyst - Contract Position - Hybrid role - £700 P/D

We are seeking an experienced and highly capable Business Analyst to support a major remote access transformation programme across corporate, retail, and operational technology environments within a large-scale FMCG.

This role will play a key part in uncovering and documenting currently undefined business requirements relating to Azure Virtual Desktop (AVD), Zscaler, remote access services, OT/IoT connectivity, and secure access workflows. Working closely with the Remote Access Project Manager, engineering teams, security, operations, and business stakeholders, the successful candidate will help shape future-state solutions and ensure requirements are clearly defined, prioritised, and aligned to operational and security objectives.

Key responsibilities:
*Lead workshops, stakeholder interviews, and discovery sessions across corporate, retail, and OT environments
*Gather, analyse, and document functional and non-functional requirements related to remote access, AVD, Zscaler, and secure connectivity
*Map current-state and future-state processes, identifying gaps, risks, pain points, and undocumented dependencies
*Produce high-quality documentation including BRDs, user stories, process maps, data flows, decision logs, and acceptance criteria
*Work closely with technical and architecture teams to ensure requirements are feasible and aligned to solution design
*Support solution option analysis, highlighting business impacts, dependencies, and risks
*Capture retail and store-specific requirements including POS systems, handheld devices, IoT sensors, and operational workflows
*Support OT remote access requirements including segmentation, secure device connectivity, and operational constraints
*Ensure requirements traceability throughout delivery, testing, UAT, and operational handover
*Act as the bridge between business and technical teams to ensure alignment and clear communication throughout the programme lifecycle


Key skills & experience:
*Proven Business Analyst experience within infrastructure, security, cloud, or remote access transformation programmes
*Strong understanding of Azure Virtual Desktop (AVD), remote access workflows, application delivery, and user personas
*Experience with Zscaler (ZIA/ZPA) or similar secure remote access technologies
*Exposure to Operational Technology (OT) and IoT environments, including connectivity and security considerations
*Experience working within retail or FMCG environments, ideally supporting store-based technology
*Strong requirements gathering, process mapping, and stakeholder management skills
*Experience producing user stories, acceptance criteria, and process documentation for engineering and delivery teams
*Ability to translate technical concepts into clear business language
*Strong analytical mindset with the ability to identify gaps, dependencies, and risks across complex environments
*Understanding of identity, access management, and cloud security principles

Desirable:
*Experience with Active Directory, Entra ID, or hybrid identity environments
*Knowledge of zero trust architecture, segmentation, and secure access models
*Exposure to POS systems, handheld devices, and store technology platforms
*Experience supporting UAT and validation activities
*Familiarity with Agile delivery environments and sprint-based delivery models


Details
*£700 per day
*Inside IR35
*Hybrid working
*3 days onsite in Paddington
*Initial 3–6 month contract