Full job descriptionOverview
We are seeking a Cloud Service Delivery Analyst to support the ongoing operational management and optimisation of cloud services across a large-scale enterprise environment. This role focuses on service performance, governance, and continuous improvement, ensuring cloud platforms are stable, secure, and aligned to business needs.


Key Responsibilities
*Support the day-to-day service delivery of cloud platforms (AWS, Azure, or GCP)
*Monitor and report on service performance, availability, and SLAs/OLAs
*Act as a key point of contact between cloud engineering, service management, and business stakeholders
*Manage and maintain incident, problem, and change processes in line with ITIL
*Produce regular service reports, dashboards, and KPI metrics
*Track and manage service risks, issues, and dependencies (RAID)
*Support supplier/vendor management, ensuring contractual service commitments are met
*Drive continuous improvement initiatives across cloud services
*Ensure adherence to security, compliance, and governance frameworks


Key Skills & Experience
*Proven experience in a Service Delivery Analyst / Service Management / IT Operations role
*Strong understanding of cloud platforms (Azure, AWS, or GCP) in a live service environment
*Experience working within ITIL-based service management frameworks
*Ability to manage SLAs, KPIs, and service reporting
*Excellent stakeholder engagement and communication skills
*Familiarity with tools such as ServiceNow, Jira, Azure DevOps, or similar
*Strong organisational skills with attention to detail
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