Full job descriptionJob Title: Office Assistant Apprentice
Apprenticeship: Business Administrator Level 3 Apprenticeship
Location: Worthing
Salary: £8.24 per hour
Hours: Full-time


Benefits
*Opportunity to work within a growing telecommunications business
*Varied role with ongoing development opportunities
*Supportive office-based team environment
*Opportunity to grow responsibilities as the business develops


Requirements
*Good organisational and time management skills
*Strong attention to detail
*Good communication skills
*Computer literate and confident using IT systems
*Ability to work independently and as part of a team
*Willingness to learn within a fast-paced environment
*Customer-focused and proactive approach


Responsibilities for an Apprentice
*Answer incoming customer calls and provide administrative support
*Assist with processing internet orders and updating customers
*Liaise with purchasing teams regarding stock and outstanding orders
*Provide parcel tracking updates, PODs and delivery information
*Monitor courier dashboards and shipment updates
*Support returns processing and raise supplier returns where required
*Assist with processing refunds and customer collections
*Support other departments during busy periods and annual leave cover
*Maintain accurate records and update internal systems


Apprenticeship Information
You will be enrolled on the Business Administrator Level 3 Apprenticeship, typically completed over 18 months. This includes:
*Regular workplace-based learning supported by your training provider and line manager
*A minimum of 6 hours per week of off-the-job training
*Development of skills, knowledge and behaviours aligned to the apprenticeship standard
*Completion of a portfolio and end-point assessment
*Functional Skills support in English or Maths if not previously achieved at Level 2


Prospects
Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role within the business, with increased responsibility and development opportunities.


For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships on (Mon - Fri, 9:00am - 5:30pm).