Full job descriptionThis is a varied and influential role offering the opportunity to work across multiple business functions including HR, finance, quality management, IT, facilities, compliance and administration.
Client Details
Reporting directly to the Managing Director, you will play a key role in supporting business operations, improving processes and helping maintain the high standards expected within a regulated healthcare environment.
Description
My client is a growing and highly specialised medical devices business looking for an experienced and hands-on Operations & Business Support Manager to oversee the smooth day-to-day running of our UK office.
The RoleYou will be responsible for managing the company’s back-office operations and ensuring compliance with financial, legal and operational requirements, including maintaining ISO 9001:2015 standards.
You will also support and supervise a small administrative team while acting as a central point of coordination across the business.
Key ResponsibilitiesOperations & Business Support*Oversee the day-to-day operational running of the office
*Develop, review and implement company policies and procedures
*Support business improvement projects and operational efficiencies
*Coordinate facilities management, office maintenance and site security
*Liaise with external suppliers, contractors and service providers
Human Resources*Support the full employee lifecycle including recruitment, onboarding and leavers
*Prepare contracts of employment and employee documentation
*Provide HR administration and maintain employee records using SAGE HR
*Support employee relations matters and advise on employment legislation
*Coordinate training, appraisals and workforce planning
*Manage employee benefits, pensions and wellbeing administration
Finance & Administration*Manage weekly bank payments and invoice processing
*Liaise with outsourced accountants and payroll providers
*Support payroll review and pensions administration
*Maintain company records, asset registers and purchase approvals
*Assist with budgeting and cost control activities
IT & Systems Coordination*Liaise with outsourced IT providers to ensure systems run effectively
*Coordinate hardware/software purchasing and system upgrades
*Support telephony, mobile devices and office technology
*Assist with IT projects and cyber security initiatives
Quality & Compliance*Maintain and manage ISO 9001:2015 processes and documentation
*Coordinate internal audits and external audit preparation
*Monitor regulatory and legislative changes
*Support compliance, health & safety and business continuity planning
Team Management*Supervise and support two administrative team members
*Conduct appraisals, coaching and performance reviews
*Identify training and development needs


Profile
We are looking for someone who is:
*Highly organised and proactive
*Comfortable managing multiple priorities
*Confident communicating across all levels of the business
*Able to work independently and make sound decisions
*Detail-oriented with strong problem-solving skills
*Professional, adaptable and hands-on in their approach
Skills & Experience*Previous experience in operations, office management, HR or business support
*Experience working within a regulated or quality-driven environment is advantageous
*Understanding of HR processes and employment legislation
*Financial administration experience
*Strong IT and systems skills
*Experience supporting ISO 9001 or quality management systems would be beneficial
*Excellent written and verbal communication skills


Job Offer
*Competitive salary ranging from £50,000 to £60,000 per annum.
*A varied and rewarding role with real responsibility
*Opportunity to work closely with senior leadership
*Supportive and collaborative team environment
*Exposure to multiple areas of business operations
*The chance to make a genuine impact within a growing organisation
*If you enjoy working in a fast-paced environment and are looking for a broad operational role where you can contribute across the business, we would love to hear from you.
If you are an experienced Operations Manager ready to take the next step in your career, we encourage you to apply and join this exciting opportunity.