Technical Product Advisor
other jobs Elevation Recruitment Group
Added before 2 Days
- England,Yorkshire and The Humber,South Yorkshire,Sheffield
- Full Time, Permanent
- Salary negotiable
Job Description:
Full job descriptionTechnical Product Advisor
Sheffield | Monday–Friday (8am–5pm, with early Friday finishes) | Competitive salary
Elevation Recruitment Group’s Business Support team are exclusively partnering with a well-established and growing organisation in Sheffield to recruit a Technical Product Advisor. This is an excellent opportunity for someone who enjoys combining customer support with technical troubleshooting, product knowledge, and systems-based problem solving in a fast-paced environment.
The role as a Technical Product Advisor
This is a varied, hands-on position where you will act as a key link between customers, products, and internal technical teams, ensuring issues are resolved quickly and accurately while delivering an excellent customer experience.
Key responsibilities include:
*Handling customer enquiries via phone, email, and digital channels
*Diagnosing product and technical issues and providing clear guidance and solutions
*Managing orders, replacements, warranty claims, and complaints
*Maintaining accurate CRM records and case documentation
*Supporting system testing, UAT, and rollout activities (CRM/SAP systems)
*Working with internal teams to improve processes and system performance
*Coordinating with logistics and 3PL partners for UK/EU shipments
*Preparing and checking export documentation and supporting shipment tracking
*Logging product faults and identifying recurring issues and trends
*Supporting continuous improvement and service enhancement initiatives
About You
*Experience in a customer service or technical support environment
*Strong ability to troubleshoot and explain technical information clearly
*Confident using CRM systems (SAP or similar advantageous)
*Highly organised with strong attention to detail
*Comfortable managing multiple priorities in a fast-paced setting
*Proactive, collaborative approach with a willingness to learn
*Interest or experience in technical products or systems is beneficial
This is a great opportunity to join a supportive and forward-thinking team where you can develop both your technical and customer-facing skills while making a real impact. Get in touch with Amy Wood or Sarah Larkin for more information.
Sheffield | Monday–Friday (8am–5pm, with early Friday finishes) | Competitive salary
Elevation Recruitment Group’s Business Support team are exclusively partnering with a well-established and growing organisation in Sheffield to recruit a Technical Product Advisor. This is an excellent opportunity for someone who enjoys combining customer support with technical troubleshooting, product knowledge, and systems-based problem solving in a fast-paced environment.
The role as a Technical Product Advisor
This is a varied, hands-on position where you will act as a key link between customers, products, and internal technical teams, ensuring issues are resolved quickly and accurately while delivering an excellent customer experience.
Key responsibilities include:
*Handling customer enquiries via phone, email, and digital channels
*Diagnosing product and technical issues and providing clear guidance and solutions
*Managing orders, replacements, warranty claims, and complaints
*Maintaining accurate CRM records and case documentation
*Supporting system testing, UAT, and rollout activities (CRM/SAP systems)
*Working with internal teams to improve processes and system performance
*Coordinating with logistics and 3PL partners for UK/EU shipments
*Preparing and checking export documentation and supporting shipment tracking
*Logging product faults and identifying recurring issues and trends
*Supporting continuous improvement and service enhancement initiatives
About You
*Experience in a customer service or technical support environment
*Strong ability to troubleshoot and explain technical information clearly
*Confident using CRM systems (SAP or similar advantageous)
*Highly organised with strong attention to detail
*Comfortable managing multiple priorities in a fast-paced setting
*Proactive, collaborative approach with a willingness to learn
*Interest or experience in technical products or systems is beneficial
This is a great opportunity to join a supportive and forward-thinking team where you can develop both your technical and customer-facing skills while making a real impact. Get in touch with Amy Wood or Sarah Larkin for more information.
Job number 3796465
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Company Details:
Elevation Recruitment Group
As an integrated Group of multi-disciplined recruitment specialists, Elevation is deliberately dedicated to our clients in Yorkshire, Lincolnshire and...