Full job descriptionRobertson Bell are recruiting for a Rent & Service Charge Manager on behalf of a well-established social housing organisation. This is a hands-on role suited to someone who can "hit the ground running" and confidently lead on rent and service charge operations, compliance, and resident engagement.
Key Responsibilities:
• Manage rents, service charges, rent increases, and year-end reconciliations
• Lead on audit preparation and strengthen controls and processes across the function
• Oversee Section 20 notifications and wider leasehold compliance requirements
• Attend resident meetings and communicate financial information clearly and transparently
• Work closely with internal stakeholders across finance and housing teams
• Support and improve systems, reporting, and service charge processes
The Successful Candidate:
• Strong understanding of service charge legislation and social housing regulation
• Previous housing association or social housing experience
• Experience managing rents and service charges in a practical, operational environment
• Ability to explain complex financial information clearly to residents and stakeholders
• Strong stakeholder engagement and communication skills
• Management experience is preferred but not essential
• Qualifications are less important than sector knowledge and hands-on experience
What’s on Offer:
• Excellent benefits package including enhanced annual leave and generous pension contribution
• Flexible hybrid working arrangements with a supportive approach to work-life balance
• Modern office environment with free parking and additional on-site perks
• Friendly, close-knit finance team with a genuine family feel and highly supportive leadership
• Opportunity to join a values-driven organisation with a strong community focus
The organisation is looking for someone proactive, personable, and comfortable working in a visible role within the business, with a strong focus on compliance, resident communication, and continuous improvement.