Full job descriptionCustomer Liaison Officer - Social Housing
About the Company - Customer Liaison Officer - Social Housing
We are working with a leading Housing Association who are looking to recruit a Customer Liaison Officer to support the deliver of improvement works to their customers homes. This is an initial 3 month temporary contract.
Duties - Customer Liaison Officer - Social Housing
*Act as a key point of contact for residents, contractors, and staff regarding safety and compliance works.
*Support the delivery of building safety and compliance programmes.
*Communicate with residents to provide updates and safety information.
*Arrange and support property access for essential compliance works.
*Resolve customer queries and concerns in a professional manner.
*Maintain accurate records of customer engagement and compliance activity.
*Work closely with contractors and colleagues to ensure works are completed efficiently.
*Travel to sites and properties as required.
Person Specification- Customer Liaison Officer - Social Housing
*Experience in customer-facing roles within social housing.
*Strong customer service and communication skills.
*Organised with the ability to manage multiple tasks.
*Flexible and adaptable approach to work.
*Ability to work independently and as part of a team.
*Strong problem-solving and interpersonal skills.
*Comfortable working with residents face to face and over the telephone.
*Good administrative and record-keeping abilities.
*Full UK driving licence essential.
*Access to a vehicle with valid MOT and business use insurance.