Full job description Operations Manager - Housekeeping (Hotel Sector) | £44,000-£45,000 + Car + Benefits | Chelmsford/Watford/Norwich Areas
Are you a housekeeping professional ready to take the next step into multi-site operations management?
Do you have a deep understanding of hotel housekeeping and enjoy leading people to deliver service excellence?
If so, we’d love to hear from you!
About the Company
We are a dynamic and growing business providing outsourced housekeeping services to the UK hotel industry. Working with well-known hotel brands across the country, we deliver high-quality housekeeping operations and staff management services.
Due to continued growth, we’re now seeking an Operations Manager to support and manage a number of hotel sites across the East of England and surrounding regions. This is an exciting opportunity to join a forward-thinking organisation with strong values, supportive leadership, and long-term career potential.
What You’ll Be Doing:
*Overseeing housekeeping operations across a portfolio of hotel sites
*Supporting and managing site-based teams to ensure service standards are consistently high
*Working from home, with 3-4 days per week spent on-site
*Leading on recruitment, onboarding, compliance, audits, and team development
*Monitoring KPIs and supporting budgeting, forecasting, and process improvements
*Assisting with the mobilisation of new sites and supporting client relationships
? About You:
*You have a strong understanding of hotel housekeeping operations and experience running or supporting busy departments
*You’re currently in a similar multi-site role or ready to step up from a senior hotel housekeeping position
*You have excellent leadership and people management skills
*You understand the full operational process, including rotas, stock, compliance, and budgets
*You hold a full clean UK driving licence and are happy to travel regularly across Chelmsford, Watford, Norwich, and surrounding areas
*You are flexible, proactive, and comfortable working independently
What We Offer:
*£44,000 - £45,000 per year
*Permanent, full-time contract
*Company car + laptop + phone
*Private health insurance
*Life insurance
*Pension scheme
*Mental health & wellbeing support
*Family and personal health support services
*Clear long-term career progression opportunities
Location:
This is a home-based role, but due to the travel requirements, you must be based in or around the Chelmsford, Watford, or Norwich areas.