Full job descriptionIT Operations Manager
Location: Hybrid – West Midlands (minimum 3 days on-site)
Salary: £60,000 + benefits

Overview
We’re working with a growing, technology-led organisation in the West Midlands looking to hire an IT Operations Manager to support and develop their IT function.
This is a predominantly hands-on role with a strong focus on technical delivery across a Microsoft environment, alongside some team leadership responsibilities. You’ll play a key role in ensuring the performance, security, and reliability of IT systems while contributing to ongoing improvements and projects.

Key Responsibilities
*Support and develop the IT Operations function, providing guidance to junior team members
*Take ownership of day-to-day IT infrastructure operations within a Microsoft-focused environment
*Manage Change and Incident Management processes to minimise disruption
*Own the patching process across servers, endpoints, cloud, and network environments
*Oversee Service Desk operations and ensure strong end-user support
*Work closely with third-party vendors and technology partners
*Drive continuous improvement across IT processes and service delivery
*Support compliance and security-related initiatives
*Contribute to infrastructure and cloud-related projects
Essential Skills & Experience
*Proven experience in an IT Operations or Infrastructure-focused role
*Strong hands-on technical expertise across Microsoft technologies, including:*Microsoft Entra ID (Azure AD)
*Hyper-V
*Microsoft Purview
*Intune
*Azure Networking

*Experience supporting Service Desk / IT support functions
*Knowledge of Change and Incident Management processes
*Strong communication skills and ability to work across technical and non-technical teams
*Ability to take ownership and work independently
*Eligibility for SC clearance
Desirable Experience
*Azure certifications (e.g., AZ-104, AZ-305)
*Familiarity with frameworks such as ISO 27001, Cyber Essentials+, or ITIL
*Experience with Microsoft 365 / Azure environments and migrations
Personal Attributes
*Proactive and detail-oriented
*Strong problem-solving skills
*Collaborative team player
*Interest in mentoring and supporting others
Package & Benefits
*Salary: £60,000
*Pension scheme
*Private healthcare
*Flexible benefits (including cycle to work / EV schemes)
*Ongoing training and development
*Hybrid working (minimum 3 days on-site)