Full job descriptionOverview
We are seeking an experienced Service Delivery Director to lead delivery across a high-profile, mission-critical defence programme. This is a senior leadership role with full accountability for end-to-end service delivery, financial performance, and customer outcomes within a secure MOD environment.
You will operate at a strategic level, driving service excellence across multiple contracts while leading a team of Service Directors and managing key customer and supplier relationships.
Key Responsibilities
*Lead the delivery of multiple services in line with contractual SLAs and KPIs
*Own full P&L accountability, ensuring commercial performance and cost optimisation
*Drive continual service improvement through structured Service Improvement Plans
*Provide governance for service transition and acceptance into live environments
*Manage and develop high-performing service delivery teams
*Build strong partnerships with MOD stakeholders and external suppliers
*Identify and deliver account growth and incremental revenue opportunities
*Ensure effective risk management, supplier governance, and operational control
Skills & Experience
*Proven experience operating at Service Delivery Director / Head of Service level
*Strong background within MOD / defence or highly secure environments
*Deep understanding of ITIL-based service management frameworks
*Demonstrable commercial ownership (P&L, cost control, revenue growth)
*Experience managing complex, multi-supplier service environments
*Strategic mindset with the ability to operate at both executive and operational levels
*Familiarity with Agile delivery environments
Why Apply?
*Lead delivery on a high-impact national security programme
*Operate within a senior leadership team shaping strategic outcomes
*Opportunity to influence service transformation, innovation, and growth
*Work in a stable, long-term defence environment with clear visibility of pipeline
Next Steps
If you are a senior service leader with experience in secure or defence programmes, we would welcome a confidential discussion.
Please apply or send your most up-to-date CV to learn more.