Full job descriptionNorwich Business Park (Head Office)

£45,000 – £50,000 per annum + 10% bonus scheme
An exciting opportunity has arisen for an experienced and commercially focused Head of Lettings to lead and grow a successful residential lettings operation managing a portfolio of approximately 400 properties across East Anglia.
This is a senior leadership role responsible for driving both service excellence and business growth, with a clear mandate to expand the portfolio, strengthen landlord relationships, and enhance overall commercial performance.
Strategic Leadership & Growth
*Lead the lettings function with clear objectives aligned to portfolio growth, income generation, and service quality
*Develop and deliver strategies to increase managed properties and expand the landlord base
*Monitor local market trends and competitor activity to inform business decisions
Portfolio Management & Service Delivery
*Oversee the day-to-day management of the residential portfolio
*Ensure full compliance with lettings legislation and regulatory requirements
*Maintain high levels of landlord and tenant satisfaction
Business Development & Landlord Acquisition
*Drive new business through networking, referrals, and targeted campaigns
*Secure new instructions, conduct valuations, and convert opportunities into managed properties
*Build and nurture long-term relationships with landlords
Financial & Commercial Oversight
*Manage departmental income and ensure revenue targets are met
*Review pricing structures and service offerings to remain competitive
*Collaborate with finance teams to monitor performance and control costs
Branding & Market Presence
*Promote a strong personal and departmental presence within the local market
*Represent the business at networking events and industry forums
*Work with marketing to develop campaigns and thought leadership content
Team Leadership & Development
*Lead, motivate, and develop a high-performing lettings team
*Set clear targets and foster a culture of accountability and excellence
*Support ongoing professional development
Client & Stakeholder Management
*Act as a senior point of contact for landlords, particularly complex or high-value relationships
*Provide expert advice on market conditions and investment opportunities
*Handle escalated issues with professionalism and care
About You
*Minimum 5 years’ experience in residential lettings, with a proven track record of portfolio management and growth
*Strong leadership experience with the ability to inspire and develop teams
*Demonstrable success in business development and winning new instructions
*In-depth knowledge of lettings legislation and compliance requirements
*Highly commercially aware with strong financial acumen
*Exceptional communication and relationship-building skills
*Proactive, results-driven, and customer-focused
*Professional qualification such as ARLA Propertymark (desirable)
What’s on Offer
*Competitive salary of £45,000–£50,000 (DOE)
*10% bonus scheme
*Norwich Business Park head office with free parking
*5 weeks’ holiday + birthday leave + 4 wellbeing days + special leave scheme
*Private health and dental care
*Employment Hero reward scheme
*Employee Assistance Programme & wellness initiatives
*Professional development opportunities
*Equipment to support homeworking
Interested?
Please call Michelle Topley on or email your CV to