Full job description1st & 2nd Line Support Engineer (with Field Engineering) | Liverpool | Up to £32K & Benefits
Be the face of high-quality IT support in a fast-growing MSP.
Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same — and where your skills actually matter?
If you’re ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you.
What’s on Offer?
*Competitive salary (£27k - £32k) tailored to your experience
*Clear pathway toward 3rd Line, field engineering, or specialist roles
*22 days holiday + bank holidays
*Pension scheme
*Company vehicle or travel allowance
*Dedicated training budget + certification support
*A supportive team that wants you to succeed
Key Responsibilities of the 1 & 2 Line Support Engineer:
As our new First & Second Line Support Engineer, you’ll be on the front line of keeping our clients happy, productive, and secure. You’ll handle a mix of remote support, troubleshooting, and field engineering — making you a key player in our service delivery team.
First & Second Line Support
*Be the first point of contact for incoming tickets and requests
*Fix issues across desktops, laptops, printers, mobiles, and other hardware
*Support users across Microsoft 365, Windows 10/11, and Active Directory
*Troubleshoot basic networking, VPN, and Wi-Fi issues
*Escalate complex cases clearly to 3rd Line teams
Field Engineering & On-Site Work
*Visit client sites to install, configure, and repair kit (PCs, servers, switches, firewalls)
*Carry out infrastructure checks, cabling reviews, and environment audits
*Deliver and set up new hardware for users
*Assist with office moves, hardware refreshes, and mini-migrations
Monitoring & Maintenance
*Keep an eye on client systems and react to alerts
*Perform routine patching, updates, and health checks
*Validate backups and help with restores
Client Experience & Teamwork
*Communicate clearly with users at all levels (without the jargon!)
*Own your ticket queue and keep clients in the loop
*Spot recurring issues and suggest smarter ways of working
Skills & Experience:
*1–4 years in IT support (ideally MSP or multi-site)
*Experience with; Microsoft 365, Windows 10/11, Active Directory, Basic networking (TCP/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android)
*A full UK driving licence
*Strong communication, problem-solving, and customer service skills
*Curiosity and a hunger to learn
*Confidence working face-to-face with clients
Why Join Us?
You’ll get a unique blend of desk-based tech support and hands-on engineering, working with a variety of clients and technologies. We’re a friendly, growing MSP that puts people first — giving you space to develop, try new things, and build a long-term IT career.
If you love solving problems, enjoy variety, and want to join a team where your contribution really counts…
Apply today. Let’s grow your career together.