Full job description Clinical Manager - Specsavers
Role Purpose
As a Clinical Manager at Specsavers, you will play a pivotal role in delivering a seamless and efficient clinical experience for our customers. You will lead the clinic and contact lens operations, ensuring exceptional service, minimal waiting times, and a well-organised environment. You will also support the development and performance of your team, driving clinical excellence, commercial success, and a culture aligned with Specsavers’ values.
Key Responsibilities
Clinic & Contact Lens Operations
*Manage clinic flow to ensure patients are seen promptly and efficiently.
*Oversee the contact lens department, ensuring high standards of service and technical excellence.
Team Leadership & Development
*Lead, coach, and motivate your team to deliver outstanding customer service.
*Conduct regular team meetings, training sessions, and 1-2-1s to support development and performance.
Customer Experience
*Act as the first point of contact for patients, ensuring a warm and professional welcome.
*Resolve customer concerns confidently and positively.
Store & Business Support
*Support daily store operations, including key holder for opening/closing the store and delivery of morning team huddles as required
*Assist with business planning and drive key performance indicators (KPIs).
*Maintain store compliance with legal and professional standards.
Benefits
*Full time - 40 hours a week - weekend working is essential for this role
*Early and late shifts
*Salary - £32,000 plus a generous monthly bonus
*Private healthcare
*Specsavers perks
*Free parking
Specsavers Behaviours
Focus on the Customer
*Always act in the best interests of the customer.
*Seek ways to improve service and exceed expectations.
Support the Partnership
*Collaborate with store partners to grow the business.
*Respect and understand partner challenges.
Act as One Team
*Support colleagues and work collaboratively.
*Value diverse perspectives and communicate openly.
Make It Happen
*Take ownership and deliver results with passion.
*Involve the right people and keep things simple.
Understand Our Business
*Be curious about Specsavers’ products, services, and history.
*Act as a brand ambassador and embrace change.
Leadership Expectations
*Lead by example, living Specsavers’ values and behaviours.
*Set clear direction and help others understand their role.
Essential Skills & Experience
*Proven experience in team leadership and people development.
*Strong organisational and communication skills.
Desirable Skills
*Knowledge of contact lens products and services.
*Experience in the optical and/or hearing sector.