Full job description Job Description
Business Operations Coordinator
Ashford Office/Hybrid working
Working Monday to Friday 9.00-17.00 – 37.5 hours per week
Competitive salary plus excellent career development, discounted products and services and much more
We are currently seeking to recruit a Business Operations Co-ordinator to join our highly dedicated Business Operations team in Ashford. This position is a Hybrid working role. You will effectively bridge the gap between the Sales Teams, our Customers and Finance. Looking after a portfolio of Customers, the main areas of support are Price maintenance, Reporting, Customer Facing Buying Lists, including Admin support for a wide range of requests.
A highly professional self-starter, you will already be accustomed to working within a fast-paced environment where the delivery of excellence in service is paramount.
Pro-active and self-motivated, you will be highly IT literate, customer-focused, commercially astute and confident in your approach with both internal and external partners.
Key Accountabilities & Responsibilities
*Develop and maintain strong relationships, at Sector Manager level & with a portfolio of customers
*Attend customer and business meetings/calls
*Be a primary point of contact on customer and business queries
*Regularly engage with Sector Managers to discuss actions in support of both business and customer activities
*Work pro-actively to improve the customer experience
*Produce regular sales, product, pricing, and delivery reports
*Maintain Pricing, Buying Lists, Product Substitutions & Discounts in line with requests by Sector Manager/customer/supply chain and through bulletins/regular cleansing
*Alignment of internal buying lists with customers/3rd party ordering systems
*Identifying & correct IMS issues for ESI customers
*Update promotional pricing activity
*Order and organise sales and promotional samples
*Provide buddy cover when required
*Work with Sector Manager to set up nominated lines
*Assisting with product recalls, collating allergen information & customer allocations
Knowledge, Skills & Experience
*Highly IT literate - MS Office (Excel)
*Experience working in a fast moving, pressurised team environment
*Commercial awareness
*Customer focused
*Good team player
*Effective communicator
*Able to prioritise workloads and work well under pressure
*Attention to detail