Full job descriptionThe Cleaner/Porter is responsible for maintaining high standards of cleanliness, hygiene, and presentation throughout the Ismaili Centre and supporting operational tasks such as porterage and event setup. This role ensures a welcoming, safe, and well-maintained environment for all users and visitors.


Key Responsibilities – Ismaili Centre
*Perform daily cleaning of all areas, including offices, meeting rooms, washrooms, kitchens, and public spaces.
*Ensure floors, surfaces, and fixtures are cleaned and maintained to institutional standards.
*Carry out deep cleaning tasks as scheduled (e.g., carpets, windows, high-level dusting).
*Monitor and replenish consumables (soap, paper towels, toilet rolls) promptly.
*Assist with moving furniture, equipment, and supplies as required.
*Support event setup and breakdown, including preparing and displaying refreshments, arranging chairs, tables, and AV equipment.
*Follow COSHH guidelines for handling cleaning chemicals and equipment.
*Report any maintenance or safety issues immediately to the Head of Properties.
*Respond to ad-hoc cleaning or porterage requests promptly.
*Support sustainability initiatives (e.g., waste segregation, recycling).


Skills, Qualification and Experience
*Previous experience in cleaning and/or porterage roles preferred.
*Knowledge of cleaning techniques, materials, and health & safety standards.
*Ability to lift and move furniture and equipment safely.
*Reliable, punctual, and able to work independently or as part of a team.
*Flexible approach to working hours, including evenings and weekends as required.
*Effective communication skills and a professional, courteous manner.


Person Specification
*Professionalism: Demonstrates integrity, reliability, and respect in all interactions.
*Attention to Detail: Maintains high standards of cleanliness and presentation.
*Teamwork: Works collaboratively with colleagues, volunteers, and event teams.
*Adaptability: Responds positively to changing priorities and schedules.
*Commitment to Service: Upholds the values and ethos of the Ismaili Centre in all duties.
*Discretion: Handles information and interactions with confidentiality and sensitivity.


Working Conditions
*Physical Requirements: Frequent standing, bending, lifting, and moving furniture and equipment.
*Environment: Indoor work with occasional outdoor tasks (e.g., entrance areas, roof garden).
*Exposure: Use cleaning chemicals and equipment; appropriate PPE will be provided.
*Hours: Normal hours are variable , and are an average of 44.5 hours per week to be worked over a shift pattern
*Flexibility: to attend other hours including evenings, weekends, and occasional public holidays to support events and institutional programs(remunerated).
*Emergency Response: May be required to assist during urgent situations (e.g., spills, last-minute event setups).