Service Coordinator / Administrator
other jobs Workshop Recruitment
Added before 1 Days
- England,South East,Hampshire,Fareham
- Full Time, Permanent
- £29,100 per annum
Job Description:
Full job descriptionAn exciting opportunity has arisen for an enthusiastic and organised Service Coordinator / Administrator to join a busy and dynamic maintenance and facilities team.
The successful candidate will play a key role in coordinating day-to-day operations, supporting service delivery, and ensuring excellent customer service standards are maintained at all times.
Key Responsibilities
*Record and maintain accurate information from operatives, subcontractors, clients, and internal teams.
*Ensure all internal systems and databases are updated with relevant and accurate information.
*Respond to emails and manage shared inboxes in a professional and timely manner.
*Support management teams in planning and coordinating daily works schedules.
*Allocate operatives and subcontractors based on skill set, availability, location, and job priority.
*Monitor appointments and ensure works are completed efficiently while minimising travel time and downtime.
*Carry out customer satisfaction surveys and assist with compiling monthly performance reports.
*Order materials and equipment as required.
*Escalate issues and provide feedback to management where necessary.
*Support the delivery of excellent customer service and maintain positive relationships with clients and customers.
Experience & Skills
*Strong working knowledge of Microsoft Office, including Word and Excel.
*Accurate keyboard and data entry skills.
*Good organisational and communication skills.
*Ability to prioritise workloads and work effectively in a fast-paced environment.
*Understanding of scheduling, coordination, or administration processes.
*Basic knowledge of building maintenance or trade environments would be advantageous.
*Good geographical awareness and route-planning understanding.
Hours
*8am – 5pm Monday to Friday
Benefits
*34 days annual leave including bank holidays, increasing with length of service.
*Option to buy or sell annual leave.
*Life insurance.
*Electric vehicle salary sacrifice scheme.
*Cycle to Work scheme.
*Discounted gym membership.
*Employee recognition and long-service reward schemes.
*Company pension scheme.
*Access to health, wellbeing, and support services.
*Uniform and safety equipment provided where applicable.
*Referral bonus scheme.
The successful candidate will play a key role in coordinating day-to-day operations, supporting service delivery, and ensuring excellent customer service standards are maintained at all times.
Key Responsibilities
*Record and maintain accurate information from operatives, subcontractors, clients, and internal teams.
*Ensure all internal systems and databases are updated with relevant and accurate information.
*Respond to emails and manage shared inboxes in a professional and timely manner.
*Support management teams in planning and coordinating daily works schedules.
*Allocate operatives and subcontractors based on skill set, availability, location, and job priority.
*Monitor appointments and ensure works are completed efficiently while minimising travel time and downtime.
*Carry out customer satisfaction surveys and assist with compiling monthly performance reports.
*Order materials and equipment as required.
*Escalate issues and provide feedback to management where necessary.
*Support the delivery of excellent customer service and maintain positive relationships with clients and customers.
Experience & Skills
*Strong working knowledge of Microsoft Office, including Word and Excel.
*Accurate keyboard and data entry skills.
*Good organisational and communication skills.
*Ability to prioritise workloads and work effectively in a fast-paced environment.
*Understanding of scheduling, coordination, or administration processes.
*Basic knowledge of building maintenance or trade environments would be advantageous.
*Good geographical awareness and route-planning understanding.
Hours
*8am – 5pm Monday to Friday
Benefits
*34 days annual leave including bank holidays, increasing with length of service.
*Option to buy or sell annual leave.
*Life insurance.
*Electric vehicle salary sacrifice scheme.
*Cycle to Work scheme.
*Discounted gym membership.
*Employee recognition and long-service reward schemes.
*Company pension scheme.
*Access to health, wellbeing, and support services.
*Uniform and safety equipment provided where applicable.
*Referral bonus scheme.
Job number 3803595
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metapel
Company Details:
Workshop Recruitment
Company size: 20–49 employees
Industry: Recruitment Consultancy
Workshop Recruitment specialises in Engineering, Manufacturing, Commercial, Sales & Marketing, Healthcare and Construction recruitment across the Sout...