Full job descriptionService Desk Engineer
Location: Northampton
Salary: Up to £32,000
Set-up: Flexible Working
Company: Market-Leading IT Provider
We’re working with a market-leading IT solutions provider that is looking to add a talented Service Desk Engineer to its growing team in Northampton.
This is an excellent opportunity for an ambitious IT professional to join a well-established organisation that invests heavily in employee development, offers flexible working arrangements, and provides exposure to a broad range of technologies and clients.
The Role
As a Service Desk Engineer, you’ll be the first point of contact for customers, providing technical support and troubleshooting across a variety of IT environments. You’ll work closely with senior engineers, gaining valuable experience while developing your technical skillset.
The role is primarily office/home-based with occasional visits to client sites when required.
Key Responsibilities
*Providing 1st line technical support via phone, email and remote tools
*Logging, updating and resolving support tickets
*Troubleshooting hardware, software and network issues
*Supporting Microsoft 365 environments
*Managing user accounts and permissions through Active Directory and Azure
*Escalating complex issues to senior engineers where appropriate
*Maintaining excellent customer service standards throughout the support process
*Assisting with IT deployments and client onboarding projects
Skills & Experience
We’re interested in candidates who have experience with some or all of the following:
*Previous experience within an IT support or service desk environment
*Microsoft Windows 10/11
*Microsoft 365
*Active Directory
*Azure / Entra ID
*Basic networking knowledge (DNS, DHCP, TCP/IP)
*Strong communication and problem-solving skills
*Full UK driving licence preferred due to occasional client site visits
What’s on Offer?
*Salary up to £32,000
*Flexible working arrangements
*Exposure to a wide range of technologies and projects
*Clear progression and development opportunities
*Supportive and collaborative team environment
*Opportunity to work for a market-leading IT provider with an excellent reputation
*Ongoing training and certification support
If you’re looking to take the next step in your IT career with a forward-thinking organisation that values its people, we’d love to hear from you.