Full job descriptionSERVICE ADVISOR
Location: Banbury, Oxfordshire
Salary: £30,000 Basic | Up to £38,000 OTE + Company Benefits
OVERVIEW
An established automotive retailer is seeking a professional and customer-focused Service Advisor to join its busy Aftersales team in Banbury.
This is an excellent opportunity for an experienced Service Advisor or customer service professional with automotive experience to join a successful dealership environment where customer satisfaction and service excellence are at the heart of the business.
Acting as the link between customers and the workshop, the successful candidate will ensure a smooth and efficient service journey from booking through to vehicle collection.
KEY RESPONSIBILITIES
• Welcome customers and manage all service and repair enquiries.
• Accurately record vehicle concerns and create workshop job cards.
• Liaise with Technicians and the workshop team regarding vehicle progress and repair requirements.
• Keep customers fully informed throughout the repair and service process.
• Prepare estimates and obtain authorisation for additional work where required.
• Promote service plans, maintenance packages and approved aftersales products.
• Manage vehicle handovers and explain completed work clearly and professionally.
• Ensure all administrative processes and documentation are completed accurately.
• Deliver exceptional customer service and maintain high levels of customer satisfaction.
• Support the achievement of departmental sales and performance objectives.
• Handle customer concerns and resolve issues professionally and efficiently.
• Maintain manufacturer and dealership standards at all times.
CANDIDATE PROFILE
• Previous experience as a Service Advisor, Aftersales Advisor or customer-facing automotive professional.
• Excellent communication and interpersonal skills.
• Strong organisational skills and ability to manage multiple tasks effectively.
• Customer-focused approach with a commitment to delivering outstanding service.
• Comfortable working in a fast-paced environment.
• Good administrative and IT skills.
• Full UK Driving Licence preferred.
DESIRABLE EXPERIENCE
• Franchised dealership experience.
• Knowledge of automotive service and repair processes.
• Experience using dealership management systems.
• Understanding of service plans, maintenance products and aftersales sales opportunities.
KEY PERFORMANCE INDICATORS
• Customer satisfaction scores.
• Additional work conversion rates.
• Labour sales performance.
• Service plan and maintenance package sales.
• Workshop utilisation support.
• Customer retention.
• Administrative accuracy and compliance.
PERSONAL ATTRIBUTES
• Friendly and approachable.
• Professional and customer focused.
• Organised and efficient.
• Positive and enthusiastic.
• Team orientated.
• Able to work effectively under pressure.
• Committed to delivering excellent customer experiences.