Full job descriptionDue to our continued growth, we’re looking to recruit somebody who is passionate about their job & enjoys working within a close-knit team.
Our Customer Service Administrators / Front of house Claims team - are the first point of contact for our customers & must always maintain the highest level of service.
You will work in a fast-paced environment - no two days are ever the same!
Job Role:
*Responsible for updating out customers during the full repair process of their vehicles - administration of incoming insurance claims
*Liaising with insurers and customers, repair process from start to finish
*Booking customers in for estimates & their vehicle repairs
*Provide an exceptional level of customer service, ensuring all enquiries are dealt with quickly and efficiently
*To complete general administration duties
*Effectively operate a Bodyshop Management system, maintaining detailed claim logs
*Liaise with our Customers, Work Providers & Insurance companies to provide progress updates on repairs
*Ensure the efficient operation of vehicle movements (in/out)
*Respond to emails in a timely and professional manner
*Take card payments from customers for Sales Invoices
*Take a proactive approach to work & assisting colleagues where necessary
*Dealing with any other ad-hoc tasks as set by Line Manager or Operations Manager
OTHER EXPERIENCE, KNOWLEDGE & SKILLS TO INCLUDE -
*Experience working as FRONT OF HOUSE CLAIMS HANDLER is ESSENTIAL
*Excellent customer service and interpersonal skills
*A great team player, who can easily build relationships with all departments in the company
*Self-motivated, with a strong work ethic and a positive attitude
*Must be able to prioritise your work in a fast-paced environment and manage a high workload Exceptional attention to detail
*Very good written and spoken English is essential
*Excellent IT skills - specifically Microsoft Outlook, Word & Excel
*AUTOFLOW experience advantageous but not essential
For more details please speak to Michelle Ings or email