Full job description This role supports the smooth delivery of all aspects of service to our strategic key account customers. Providing them with exceptional customer service through a number of communication channels whilst liaising directly with our key accounts sales teams. ?
What we offer
* Competitive Salary: Reflecting your skills and experience

* Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked

* Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave

* Comprehensive Benefits:
* Pension plan (up to 7% employer match)

* Life assurance

* Employee assistance program

* Referral scheme


* Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts

* Career Development: Extensive growth and advancement opportunities

* Free Onsite Parking: Hassle-free commuting

* Dress Down Fridays: Casual attire to wrap up the week

What You Will Do
* Manage and respond to FM enquiries across phone, email, and digital channels

* Resolve complaints and feedback at first contact or escalate appropriately

* Collaborate with internal teams to troubleshoot and resolve service issues

* Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction

* Support daily routines and contribute to continuous service improvement

What We Look For
* Clear and confident communication skills

* Strong time management and multitasking abilities

* Experience in fast-paced environments and B2B customer service

* A collaborative mindset and solution-oriented approach

* Familiarity with FM operations and large corporate clients (desirable)

You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you’re looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.
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