Full job descriptionREGIONAL DIRECTOR - UP TO £130k + 25% BONUS - STOKE - HYBRID
Robert Half are thrilled to be assisting a well-known client with their search for a Regional Director, offering hybrid working, a basic salary of up to £130,000 + bonus + car allowance!
This senior leadership role offers the chance to take ownership of a significant regional portfolio, driving customer excellence, operational performance, financial success, and sustainable growth across a complex landscape. You will lead a team of senior account leaders, building strong customer partnerships, developing high-performing teams, and ensuring exceptional service delivery that directly supports providers in achieving their objectives.
Key Details:
*Job Title: Regional Director
*Salary: £120k - £130k + 25% bonus + car allowance
*Location: Flexible based on local office - Stoke or Bolton ideally
*Working Pattern: Full-time - hybrid (3 days onsite, 2 days remote)
Responsibilities:


*Lead and develop a portfolio of key accounts, ensuring exceptional customer outcomes, operational excellence and commercial performance.
*Manage and support a team of senior account leaders, driving accountability, engagement and high performance.
*Develop and implement strategic account plans aligned to both customer objectives and wider business goals.
*Identify opportunities for growth, service enhancement and long-term value creation across the portfolio.
*Build and maintain strong relationships with senior customer stakeholders, acting as a trusted partner and advisor.
*Translate customer needs and business insights into effective service solutions and operational strategies.
*Ensure alignment between customers, operational teams and support functions to deliver against agreed objectives.
*Take full ownership of regional P&L performance, including budgeting, forecasting and profitability.
*Drive service excellence through effective management of contractual obligations, SLAs and KPIs.
*Lead continuous improvement initiatives that enhance service delivery, efficiency and customer satisfaction.
*Promote a strong culture of safety, compliance and governance across all operations.
*Develop future talent through succession planning, coaching and leadership development initiatives.
*Foster a culture of collaboration, accountability and high employee engagement throughout the region.
Requirements:


*Proven experience leading senior managers and high-performing teams within Facilities Management or a similar service-led environment.
*Strong background in strategic account management, customer relationship development and consultative sales.
*Experience operating within large, complex matrix organisations with multiple stakeholders.
*Demonstrable success managing budgets, forecasting, profitability and overall P&L performance.
*Strong understanding of SLA management, KPI reporting and operational performance improvement.
*Experience overseeing Hard Services within critical or highly regulated environments.
*Commercially astute, with the ability to identify growth opportunities and deliver sustainable business performance.
*Excellent stakeholder management, communication and influencing skills.
*Resilient and adaptable, with the ability to navigate complex challenges and changing priorities.
*A natural leader who inspires, develops and motivates others to achieve outstanding results.
*Decisive, action-oriented and solutions-focused, with strong problem-solving capabilities.
*Proficient in Microsoft Office and business reporting tools.
*Committed to driving continuous improvement, innovation and customer excellence.




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