Full job descriptionThis is an amazing and exciting leadership role for a fun and innovative company. The position is to lead and develop a high-performing call centre team, delivering exceptional customer service while driving sales performance and operational excellence.

Location: Reading (occasional travel to the Head office in Leeds)
Salary: up to £50K + 5K on successful contract completion
length: 12 month FTC
Hours: 8am to 6pm across 5 days per week (must be flexible on days)

Key Responsibilities *Lead, coach, and motivate call centre agents to achieve service and sales targets.
*Drive revenue through effective sales, upselling, and customer engagement strategies.
*Ensure customer enquiries and complaints are resolved professionally and efficiently.
*Monitor performance metrics, identify improvement opportunities, and implement action plans.
*Oversee daily call centre operations, including scheduling, resource planning, and service levels.
*Produce performance reports and use data to drive continuous improvement.
*Maintain high standards of quality, compliance, and customer satisfaction.
*Monitoring measures such as Average booking value, cost per call, complaint SLA’s and call answer rate %
Skills & Experience *Proven experience in a call centre management or similar leadership role.
*Strong sales and customer service background.
*Excellent leadership, communication, and coaching skills.
*Experience using CRM and call centre management systems.
*Strong analytical, organisational, and problem-solving abilities.
*Ability to thrive in a fast-paced, target-driven environment.
Key Competencies *Customer-focused and solution-oriented.
*Results-driven with strong commercial awareness.
*Effective people leader and motivator.
*Strong decision-making and accountability.
*Committed to continuous improvement and operational excellence.
If you are looking for an exciting leadership role dont hesitate and apply today!!