Full job descriptionCustomer Service Advisor
Newcastle


We’re recruiting for a Customer Service Advisor position that offers a refreshing change! Dive into a career filled with warm and hot inbound calls, surrounded by a delightful culture where every interaction is a pleasure.


This role offers a chance at a rewarding career with an exciting property developer, but here’s the best part - you don’t need prior property experience! We welcome applicants from all backgrounds who are passionate about delivering exceptional service and making a difference in people’s lives.


What You’ll Do:


*Be the friendly face of our client’s company, providing expert guidance and information on their amazing homes available for rent - including key details such as pricing, layouts and features.
*Handle warm-hot inbound enquiries only, ensuring every customer feels valued and heard.
*Log all enquiries accurately and quickly into the CRM system, maintaining up-to-date and compliant records.
*Qualify leads confidently against set criteria to ensure customers are matched to the right homes.
*Utilise your exceptional communication skills to build strong relationships and rapport with prospective tenants.
*Work closely with our onsite teams to seamlessly coordinate viewings and assist with remote tours, ensuring customers receive top-notch service every step of the way.
*Make occasional outbound follow-up calls using the applicant database to progress warm leads where appropriate.
*Keep abreast of the latest developments, pricing updates and key messages from our client, empowering you to answer questions with confidence.
*Carry out simple system checks and updates to ensure records remain accurate, tidy and audit-


What We’re Looking For:


*A customer-focused person with a passion for delivering outstanding service.
*Exceptional listening skills and a knack for building rapport over the phone.
*Strong IT proficiency, including Outlook, Word and Excel, with the ability to learn new software quickly.
*A motivated self-starter who thrives in a fast-paced environment and adapts well to change.
*Experience managing a high-volume workload, with excellent time management and organisational skills.
*A team player with a keen eye for detail and strong accuracy in your work.


Your Working Hours:.


35 hours per week on an alternating bi-weekly pattern:


Weeks 1 & 3: Monday to Friday: 09:00 - 17:00
Weeks 2& 4: Tuesday to Friday: 09:00 - 17:00 and Saturday: 09:00 - 16:00


What You’ll Get in Return:


*A basic salary of £24,000
*A great working culture with like-minded individuals
*A proven career path with opportunities to progress
*A fantastic benefits package