Full job descriptionBilling & Collections Officer – Local Authority
Location: Wembley (Hybrid Working)

Job Type: Full-time, Temporary (Ongoing)

Rate: £18.65 per hour (PAYE) / £24.65 per hour (Umbrella)

Start Date: Immediate
About the Role
We are currently recruiting for an experienced Billing & Collections Officer to join a busy Local Authority team based in Wembley. This is an ongoing temporary assignment offering hybrid working and an immediate start.
This is an excellent opportunity for a skilled revenues and recovery professional with experience across a range of debt streams including Council Tax, Business Rates, and sundry debt collection.
Key Responsibilities
*Administer, bill, and collect a range of debts including:
*Council Tax
*Business Rates
*Adult Social Care Debt
*Sundry Debt
*Housing Benefit Overpayments
*Parking and Road Traffic debts

*Identify liable parties, assess liability dates, and apply discounts, exemptions, and reductions.
*Maintain accurate billing records and update revenue databases.
*Manage customer enquiries across multiple channels (phone, email, face-to-face, online).
*Progress cases through recovery stages to maximise collection and minimise arrears.
*Negotiate payment arrangements based on customers’ circumstances.
*Ensure cases comply with relevant legislation, policies, and procedures.
*Liaise with enforcement agents, the Valuation Office Agency (VOA), and other stakeholders.
*Handle complaints, Subject Access Requests (SARs), and FOI requests where required.
*Support continuous improvement initiatives within the service.
Additional Duties (Senior Level Exposure)
*Approve enforcement actions including removals.
*Support recovery through legal proceedings such as:
*Bankruptcy
*Charging Orders
*Committal

*Investigate complex cases, complaints, and member enquiries.
*Carry out reconciliations and resolve system discrepancies.
*Provide coaching and support to junior staff where required.
About You
To be successful in this role, you will have:
*Proven experience in local authority revenues and debt recovery
*Strong knowledge of:
*Council Tax and Business Rates legislation
*Enforcement and recovery processes
*Debt collection best practice

*Excellent customer service and communication skills
*Ability to manage complex cases and work under pressure
*Experience using revenues and billing systems
*Strong attention to detail and data accuracy
*A proactive and solution-focused approach
Additional Information
*Hybrid working (office-based in Wembley with flexibility)
*Full-time hours
*Ongoing temporary contract
*Basic DBS required
Apply Now
If you are immediately available and have the relevant local authority experience, we would love to hear from you. Apply today to secure your next opportunity.