Full job description Property Claims Handler
Location: Oldham / Hybrid
Job Type: Full-Time, Permanent
Salary £25,500 - £32,000 DOE


About the Role
We are seeking an experienced Property Claims Handler to join a growing and fast-paced team. This role is responsible for managing property claims from initial notification through to final settlement, ensuring a high standard of service and strong client outcomes.
You will play a key role in delivering a seamless claims journey, maintaining excellent stakeholder relationships, and ensuring all claims are handled in line with industry best practice and regulatory requirements.
Key Responsibilities
*Manage a portfolio of property claims end-to-end, from first notification to settlement
*Communicate effectively with clients, policyholders, contractors and insurers
*Coordinate the appointment of contractors and ensure all required information is provided
*Review technical information to assess policy liability and validate claims
*Analyse reports, estimates and site data to support decision-making
*Negotiate claim outcomes and settlement values where appropriate
*Prepare clear, accurate reports for insurer review and decision-making
*Challenge reports and scopes of work when necessary to ensure fair outcomes
*Ensure all cases are progressed within agreed service levels and timescales
*Handle incoming queries professionally and in a timely manner
*Build and maintain strong working relationships with all stakeholders
*Continuously identify opportunities to improve processes and service delivery
*Ensure full compliance with relevant legislation, FCA requirements, and internal policies
Skills & Experience
*Minimum 2-3 years’ experience in property or general insurance claims
*Strong understanding of insurance principles and claims handling processes
*Knowledge of property damage claims and industry best practices
*Excellent communication skills, both written and verbal
*Ability to work independently and manage workload effectively
*Strong attention to detail and analytical skills
*Highly organised with the ability to meet deadlines and targets
*Proficient in Microsoft Office (Word, Excel, Outlook)
*Professional qualifications (e.g. Cert CII) are desirable
Desirable:
*Experience with subsidence, drainage, or underground services investigations
Benefits
*£25,500 - £32,000 DOE
*Performance-related bonus scheme
*Structured training and development programmes
*Career progression opportunities
*Company pension scheme
*On-site parking (where applicable)
*Smart casual dress environment
*Social events and team activities
*Additional leave for your birthday
*Employee wellbeing support initiatives
For further information or to arrange an interview please contact Mandy at Time Recruitment