Full job descriptionWe’re looking for a customer-focused and proactive Customer Sales Advisor to join a busy contact centre team. This role is ideal for someone who enjoys helping customers, handling enquiries and converting opportunities into sales.

About the candidate
You will be a confident communicator with excellent customer service skills and a positive, professional approach. Previous customer service or contact centre experience is beneficial but not essential.

Salary: £25,545 + Excellent Benefits
Hours: 37.5 hours per week, shift pattern across 7 days (must be flexiable)
Location: Reading, Office-based

What you’ll do
*Respond to customer enquiries by phone, email and online channels
*Deliver an excellent customer experience
*Process bookings and customer information accurately
*Resolve customer queries and complaints professionally
*Convert enquiries into bookings and identify upselling opportunities
*Maintain accurate customer records and follow up leads
*Support business promotions and campaigns
Benefits
*Employee discounts
*50% off food and drink when on and off shift
*Enhanced holiday entitlement
*Paid birthday leave
*Pension scheme
*Employee rewards platform
If this sounds like your next opportunity, we’d love to hear from you, apply today!