Full job descriptionClaims Advisor

Huddersfield | £24,784.50 + Excellent Benefits | Full-Time, Permanent

Are you a confident communicator who enjoys helping people and delivering outstanding customer service?
We’re recruiting for an award winning, growing and well-established legal services organisation seeking a Claims Advisor to join its supportive and professional team. This is an excellent opportunity for someone with strong telephone-based customer service experience who is looking to develop a long-term career within a respected and expanding business.

What’s in it for you?
You’ll be joining an employer that genuinely invests in its people, offering:*Starting salary of £24,784.50
*Private healthcare support covering a range of wellbeing expenses
*Interest-free travel loans
*Enhanced company pension contributions
*Perkbox discounts and rewards platform
*25 days annual leave plus bank holidays
*Additional loyalty leave for long service (up to 28 days)
*Buy and sell holiday scheme
*Paid birthday leave every year
*Staff social events and social club
*Employee referral bonus scheme
*Ongoing training, coaching and career development opportunities
*Clear progression pathways within a growing organisation
The Opportunity
As a Claims Assistant, you’ll be the first point of contact for individuals looking to begin a personal injury claim. You’ll play a vital role in delivering an excellent customer experience by listening carefully, gathering important information, and helping customers start their claim journey.
This is a fast-paced, telephone-based role where empathy, professionalism and attention to detail are essential.

Key Responsibilities
*Handling inbound and outbound customer calls
*Taking detailed information regarding potential claims
*Assessing claim viability against established criteria
*Accurately updating case management systems
*Supporting customers throughout the initial claims process
*Liaising with internal teams to ensure smooth claim progression
*Providing a professional, empathetic and customer-focused service at all times
*Supporting legal teams with administrative tasks where required
What We’re Looking For
*Minimum of 5 GCSEs, including Maths and English
*Previous experience handling customer calls is essential
*Experience within a fast-paced customer service environment is advantageous
*Excellent communication and listening skills
*Strong attention to detail and organisational abilities
*Ability to build rapport and demonstrate empathy with customers
*Positive attitude with a willingness to learn and develop
About You
You’ll thrive in this role if you:
*Experience in a customer service role
*Take pride in delivering high-quality work
*Are proactive and dependable
*Treat colleagues and customers with respect
*Act with honesty and integrity
*Put customer experience at the heart of everything you do
*Enjoy working collaboratively as part of a team
Why Apply?
This is more than just a job – it’s an opportunity to join a business that values its people, supports career development and provides a genuine pathway for progression. Whether you’re looking to build upon your customer service experience or take your first step into the legal sector, this role offers the training, support and opportunities to help you succeed.