Full job description Entity:
Customers & Products
Job Family Group:
Marketing Group
Job Description:
As Castrol accelerates its digital transformation agenda, the Digital Portfolio Lead will play a key role in shaping how digital capabilities are deployed, adopted, and scaled across the Global Marine Energy & Industrial business.
Working at the intersection of business, customer, and technology teams, the role is responsible for helping ensure global digital solutions are adapted to local market needs, address customer friction points, and deliver meaningful commercial impact. Acting as the link between global product teams and business leadership, the role helps shape portfolio priorities, supports adoption across markets, and works with stakeholders to ensure digital investments contribute to improved customer experience, operational performance, and business growth.
Success will be measured through the adoption, utilisation, and impact of digital capabilities across customers, distributors, and sales teams.
Location: London, United Kingdom or Pune, India
Key Accountabilities:
Core
* PU Gatekeeper – Review global digital products and initiatives and ensure they are relevant, scalable, and effective within local market environments.

* Adoption Engine – Lead adoption and change efforts across sales teams, distributors, workshops, and customers, accelerating the transition to digital ways of working.

* Commercial Liaison – Represent Digital within the business leadership team, ensuring technology investments support commercial priorities, customer value, and business growth.

* Local Ecosystem Manager – Foster relationships with relevant digital partners and e-commerce platforms to expand Castrol’s digital presence and customer reach.

This role focuses on digital transformation, product adoption, and business impact rather than traditional IT support activities.
Digital Portfolio Leadership
* Own and lead the digital product portfolio across Customer, Consumer, Sales, and Marketing.

* Align market priorities with global product roadmaps, enterprise digital strategy, and commercial objectives.

* Drive portfolio governance, investment allocation, benefits planning, and future prioritisation.

* Influence global decisions by articulating market needs, business value, and commercial opportunities.

Local Digital Solutions and Market Needs
* Identify opportunities where digital solutions can improve efficiency, unlock customer value, and support business growth.

* Lead local solution deployment in partnership with global architecture, engineering, digital operations, and Centre of Excellence teams.

* Ensure local solutions align with enterprise technology standards, security requirements, and long-term scalability.

Global Product Rollout
* Lead the deployment and scaling of global digital products within the market.

* Resolve cross-market and cross-functional issues impacting delivery, adoption, or commercial performance.

* Act as the primary market interface to global product teams, influencing product strategy, sequencing, and delivery.

Stakeholder Engagement
* Build trusted partnerships across business leadership, Marketing, Sales, Finance, and Digital functions.

* Translate market strategy and business requirements into actionable guidance for global product teams.

* Foster alignment and collaboration between market and digital teams to support shared business objectives.

Product Adoption, Value Realisation and Performance
* Define and track adoption and value KPIs.

* Ensure market insight informs global roadmaps and addresses customer friction points.

* Support the adoption, optimisation, and commercial utilisation of digital platforms and products.

* Provide executive-level reporting on performance, engagement, and value delivery.

* Identify opportunities to improve customer experience, operational efficiency, and commercial outcomes.

Skills & Experience:
We’re particularly interested in candidates who have led customer-facing digital transformation, product adoption, or portfolio initiatives within complex multinational organisations. Experience may have been gained in consulting, industrial, technology, FMCG, B2B, or similarly complex environments.
* Significant experience, typically gained over 15+ years, leading large-scale digital transformation, portfolio, or business change initiatives across multiple regions, markets, or business units, with accountability for business outcomes rather than technology delivery alone.

* Proven success deploying and scaling customer-facing digital solutions, with responsibility for adoption, measurable impact, and commercial performance.

* Ability to partner with senior business and functional leaders, align priorities, and support effective decision-making across sophisticated global organisations.

* Experience translating customer, consumer, and market insights into digital solutions that improve customer experience and deliver business impact.

* Experience leading teams and initiatives across Product, Technology, Marketing, Customer Experience (CX), and Sales.

* Strong commercial judgement and portfolio leadership capability, including digital investment prioritisation, business cases, and performance improvement.

* Experience supporting organisational change and enabling adoption across customers, sales teams, and broader business environments.

* Bachelor’s degree or equivalent experience in Business, Marketing, Digital, Technology, or a related field. Relevant certifications in digital product management, agile delivery, digital marketing, or organisational change are advantageous.

Why Join Us?
We’re committed to supporting leaders who want to make an impact. You’ll have the chance to shape and influence outcomes across businesses. You’ll be part of an inclusive environment where diverse perspectives are valued, and where your contribution to performance and integration matters. Our total rewards package includes competitive pay, bonuses, share options, and a range of flexible benefits designed to meet your needs. We recognise that people have mult