Full job description

About the CompanyThis organisation is a well-established provider of essential services operating within a structured, contract-driven environment. With a strong focus on performance, compliance, and continuous improvement, the business delivers high-quality services across infrastructure and operational functions.
The company fosters a collaborative and forward-thinking culture, where data-driven decision-making and process improvement are key. Employees are encouraged to contribute ideas, work cross-functionally, and play an active role in driving efficiency and maintaining high standards across quality, health & safety, and environmental performance.
Job PurposeThe Performance Manager is responsible for overseeing the management, analysis, and reporting of Key Performance Indicators (KPIs) across the business.
This role plays a critical part in driving performance improvements, ensuring compliance with contractual and regulatory requirements, and enhancing systems and processes to improve overall efficiency. The successful candidate will work closely with internal teams and stakeholders to ensure performance targets are met and continuously improved.
Key ResponsibilitiesPerformance Management & Reporting*Manage, monitor, and analyse KPIs using reporting tools and dashboards
*Produce accurate and timely performance reports (monthly, quarterly, and annual)
*Identify trends, risks, and opportunities for improvement
*Provide insights and recommendations to support decision-making
Process Improvement & Systems*Develop and maintain systems for tracking performance targets
*Identify inefficiencies and implement process improvements
*Support the rollout and ongoing management of new systems and tools
*Ensure processes are clearly documented and consistently followed
Compliance & Audit*Maintain document control systems in line with business requirements
*Coordinate internal audits and support external audit processes
*Ensure compliance with legal, contractual, and operational standards
*Monitor and manage non-compliance, including reporting and corrective actions
Continuous Improvement*Support the development and delivery of performance improvement strategies
*Conduct root cause analysis on performance issues
*Implement corrective actions and monitor outcomes
*Promote a culture of continuous improvement across teams
Stakeholder Communication & Engagement*Communicate performance data clearly through reports, presentations, and meetings
*Build effective relationships with internal teams and external stakeholders
*Provide guidance and support to colleagues on performance-related matters
Health & Safety Reporting*Monitor and report on health and safety performance data
*Support compliance with health and safety standards and procedures
General Duties*Attend and contribute to performance and operational meetings
*Support wider business objectives as required
*Carry out any additional duties appropriate to the role
Skills & Experience Required*Proven experience in performance management, KPI analysis, and reporting
*Strong analytical skills with the ability to interpret and present data clearly
*Experience working with compliance, audits, or regulated environments
*Proficient in Microsoft Office, particularly Excel and PowerPoint
*Experience with reporting tools such as Power BI or similar
*Ability to review, improve, and implement processes and systems
*Excellent written and verbal communication skills
*Experience supporting continuous improvement initiatives
Personal Attributes*Highly organised with strong attention to detail
*Ability to manage multiple priorities and meet deadlines
*Strong stakeholder management and communication skills
*Confident working with senior stakeholders
*Proactive, adaptable, and solutions-focused
*Able to work both independently and collaboratively
*Professional, reliable, and committed to high standards
Desirable*Experience in infrastructure, public sector, or similar environments
*Knowledge of performance management systems or dashboards
*Understanding of audit frameworks and integrated management systems
*Full UK driving licence


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