Full job descriptionAre you experienced in Quality Management Systems and ready to take ownership of a business-critical function?
Do you thrive in a structured, process-driven environment where compliance, improvement, and governance are key priorities?
Looking for a role where you can play a pivotal part in achieving and maintaining ISO accreditation within a growing organisation?
Gillespie Recruitment are delighted to be partnering with a forward-thinking and evolving organisation as they look to appoint a Quality Management Systems (QMS) Coordinator to join their team in Newcastle.
This is an exciting opportunity for an experienced QMS professional to support the development, implementation, and ongoing management of a robust governance framework, playing a key role in achieving ISO accreditation and embedding best practice across the business.
The RoleThis is a highly important and structured QMS Coordinator position, ideal for someone with experience in implementing and maintaining quality management systems who enjoys working in a collaborative, process-driven environment.
Working closely with the Head of Strategy & Governance, you will support the development of a company-wide QMS framework, help secure ISO 9001 accreditation, and ensure it is effectively maintained as part of business-as-usual operations.
This role offers the opportunity to influence processes across the organisation, contribute to continuous improvement, and support compliance across quality, environmental, and health & safety standards.
Key ResponsibilitiesQuality Management Systems & Compliance
*Supporting the development and implementation of a robust QMS framework aligned to ISO standards
*Assisting in achieving ISO 9001 accreditation and ensuring ongoing compliance
*Maintaining and updating policies, procedures, and standards in line with business needs
*Supporting internal and external audits and ensuring follow-up actions are completed
Governance & Reporting
*Assisting with company-wide risk management and objectives programmes
*Preparing performance dashboards and management reports
*Supporting leadership with data, insights, and compliance tracking
Training & Communication
*Advising and supporting colleagues on QMS processes and best practices
*Providing training on management systems and compliance requirements
*Working collaboratively across departments to embed standards
Operational Support
*Supporting problem-solving relating to quality, environmental, and health & safety issues
*Assisting with non-conformances, incidents, and corrective actions
*Liaising with external accreditation bodies and supporting audits/visits
Continuous Improvement
*Identifying opportunities to improve systems, processes, and compliance
*Supporting the development of procedures, manuals, and documentation
*Promoting a culture of continuous improvement across the organisation
About YouWe are looking for a proactive and detail-focused QMS professional who is confident working with structured systems and thrives in a governance-driven environment.
You’ll bring experience of implementing and managing ISO-aligned systems, along with the ability to communicate effectively across all levels of the business.
Skills & Experience Required*Minimum 3 years’ experience implementing and managing ISO 9001 Quality Management Systems
*Strong understanding of quality, environmental, and health & safety standards
*Experience supporting audits and maintaining compliance post-accreditation
*Excellent organisational and planning skills
*Strong communication skills (both written and verbal)
*Ability to analyse information and present clear, actionable insights
*Confident using Microsoft Office packages (Excel, Word, PowerPoint)
*Ability to prioritise workload and manage multiple tasks effectively
*Experience working both independently and as part of a team
Personal Attributes*Proactive and self-motivated with a strong sense of ownership
*Detail-oriented with a structured and methodical approach
*Strong problem-solving ability with a solutions-focused mindset
*Professional, reliable, and confident working with senior stakeholders
*Collaborative team player with the ability to influence and engage others
*Committed to high standards and continuous improvement
Desirable Experience*ISO 9001 Lead Auditor qualification
*Experience delivering QMS implementation projects
*Experience managing and monitoring an established QMS framework
*Knowledge of regulations within social housing
*Experience in a commercial or project-based environment
What’s on Offer*Salary of £35,000
*Opportunity to play a key role in achieving ISO accreditation
*Involvement in shaping and embedding business-wide processes
*Collaborative working environment with senior stakeholder exposure
*Ongoing professional development opportunities
*A role with real impact on organisational performance and compliance
If you are an experienced QMS professional looking for your next opportunity to make a real impact within a growing organisation, we would love to hear from you.
Apply today or contact the team at Gillespie Recruitment to find out more about this Quality Management Systems Coordinator opportunity.