Full job descriptionReed Business Support are pleased to be recruiting for a Customer Service Manager on behalf of our established client based in Ashford. This senior-level opportunity is ideal for a confident leader with a passion for delivering exceptional customer experiences and driving team performance.
As the Customer Service Manager, you will oversee daily operations, lead a team, and implement strategies to enhance service quality and efficiency.
About the Role:
*Managing and developing a customer service team
*Monitoring KPIs and driving continuous improvement
*Handling escalated customer queries and complaints
*Developing service processes and training programmes
*Collaborating with internal departments to improve customer journeys
About You:
*Proven experience in a senior customer service role
*Strong leadership and team management skills
*Excellent problem-solving and decision-making ability
*Experience working with KPIs and performance metrics
*Professional, empathetic, and customer-focused approach
Salary & Working Pattern:

£27,000 – £28,000 per annum

Full-time, Monday to Friday
Benefits:
*Bonus scheme based on performance
*25 days annual leave + bank holidays
*Private healthcare contribution
*Career development opportunities
*Modern office environment
If you are interested in this Customer Service Manager role, please apply today. Reed Business Support look forward to helping you take the next step in your leadership career.