Full job descriptionPOSITION TITLE: Meetings and Events Coordinator
RESPONSIBILITIES
• Actively work as a member of the team, contributing to maximising revenue and generating business.
• Handle all customer enquiries with a professional telephone manner and demonstrate high standards of customer service.
• Build strong working relationships with our clients and develop an understanding of their specific needs and requirements.
• Actively convert enquiries into confirmed bookings, demonstrating confidence through call control and upselling.
• Effective diary management maximising yield and revenue per available meeting room whilst closely evaluating conversion statistics and lead in times.
• Develop and expand current existing accounts, focusing on achieving repeat business and upselling opportunities.
• Create accurate written confirmations and quotations for clients in line with departmental standards.
• To follow through inquiries in terms of rooming list, deposits and billing and handover effectively to Reservations.
• Ensure accurate and up to date customer records in Opera and the C&B databases and that all best practices are followed and maintained.