Full job descriptionAssistant Manager


Streatham


Full Time


Permanent


Salary is dependent on experience


We are currently recruiting for an Assistant Manager to join our client based in their Streatham Store.


Principle Objectives
The Principle Objective of the Assistant Manager is to assist with the development of sales activities and to guarantee customers an excellent level of service.


To achieve this, the Assistant Manager will:
*Contribute to the achievement of the financial targets agreed for the Store
*Identify and suggest opportunities available for increasing occupancy and revenue within the Store on a regular basis.
*Respond effectively to the diverse needs of each customer
*Ensuring the store presents itself to a high standard of cleanliness
*Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike.
*Manage, monitor and adapt the working practices of the Store staff to ensure that the Store is operating to it’s optimum efficiency.
*Assist with the Identification of unit mix issues within the building and identify and communicate any changes that are required immediately (using the Cut & Carve report to substantiate your proposal) in collaboration with the Store Manager
*Identify any store repair & maintenance issues, report and following up.
*Ensure compliance within or of company operational and financial procedures


Main Duties
*Take responsibility for the running of the store on occasions when the Store Manager is absent, including providing financial figures and reporting information to the Regional Manager or others when requested
*Deal effectively with sale enquiries from customers over the telephone and face to face, advising and selling the range of available services to potential and existing customers
*Maximise every sales enquiry to ensure the store hits its target (to be aware of the stores yearly budget and how the store is performing on a monthly basis)
*Complete all administrative tasks to ensure compliance with company procedures
*Maintain a clean and tidy store
*Raise awareness with the Regional Manager of any operational issues that require attention in Store Manager’s absence
*Taking responsibility for the set up and control of store marketing tasks.
*Ensuring that the store ’bad debt’ is kept to a minimum. Implementing procedures and controls to recover any bad debt in accordance with the company compliance procedures
*Identify and communicate any development requirements of the CSA to the Store Manager


Person Specification
In order to be successful in the position the jobholder will demonstrate:


*A good level of written and verbal communication skills
*Ability to speak clearly and demonstrate effective listening skills when communicating with customers face to face or over the telephone
*Self-discipline, working within guidelines and procedures whilst being attentive to detail
*Comfortable working in a small team environment and adapt to lone working
*Demonstrate the ability to engage and motivate staff through leading by example
*Accountability for the store actions in the absence of a Store Manager
*Project confidence and knowledge of Company projects and services on completion of a the induction programme and probation period


Accountabilities
*Accountable to: Store Manager
*Accountable for: CSA’s


Responsibilities and Authorities
*Day to day liaison with customers
*Staff supervision
*Achieving a high level of customer service and satisfaction
*Achievement of weekly, monthly and yearly sales targets
*Lone working




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