Full job descriptionReed Business Support are recruiting for an Insurance Claims Co-ordinator on behalf of our valued client. This Insurance Claims Co-ordinator opportunity is ideal for an individual who is confident, proactive, and able to thrive in a busy, fast-paced environment. As the appointed Insurance Claims Co-ordinator, you will play a key role in supporting the Finance team and contributing to the smooth running of insurance operations across the organisation.
About the Role:
• Supporting the Finance team to deliver a high-quality, customer-focused insurance service in line with legal and industry best practice

• Managing the internal insurance claims process end-to-end, working closely with brokers, insurers, and internal stakeholders

• Leading on improving insurance risk management, helping to reduce claims exposure and strengthen governance

• Maintaining accurate claims records, analysing trends and producing reports for the Leadership Team

• Supporting the development and delivery of internal insurance training and awareness materials

• Assisting with quarterly insurance updates and annual renewal processes, ensuring best value and appropriate coverage

• Investigating claims and working collaboratively to implement risk mitigation strategies

• Ensuring all insurance policies meet legal and statutory requirements, providing guidance on associated risks

• Monitoring market trends and innovations to support continuous improvement of insurance practices

• Supporting wider administrative tasks, including customer satisfaction surveys and project work as required
About You:
• Previous experience within insurance, risk, or claims coordination

• Strong analytical skills with the ability to interpret data and identify trends

• Confident communicator with the ability to build relationships across all levels internally and externally

• Highly organised with excellent attention to detail and time management skills

• Proactive and solution-focused, with the confidence to challenge where appropriate

• Able to manage competing priorities and work well under pressure

• Proficient in Microsoft Office and comfortable working with reporting data
Desirable:

• Experience within housing, property, or a regulated environment

• ACII qualification (or working towards)
Benefits:
• Competitive salary with regular reviews

• Hybrid working options for improved work–life balance

• Generous annual leave allowance plus bank holidays

• Company pension scheme

• Ongoing professional development and support for qualifications

• Employee wellbeing initiatives and support programmes

• Modern office environment with strong team culture

• Convenient location with parking and good transport links
If you are interested in this Insurance Claims Co-ordinator role and can demonstrate experience from a similar role, then please apply today.
Reed Business Support look forward to assisting you with the next step in your career.