Full job descriptionDo you have experience within a customer service setting? Have exceptional administrative skills and fluent in French?
In which case - you are ticking the boxes for us!
We are working with this international business and recruiting for a French speaking customer service administrative. You will join a well established team that will support you with your personal development. Its a really exciting time to join - with lots of new digital plans already in process for you to be part.
This is a business critical role and will involve you taking on the full life cycle of the customer journey from order to invoicing and may even involve some European travel!
Responsibilities:
*Prepare quotations for clients, issue and track
*Manage any inbound enquiries and responses - seek technical support where required
*Convert approved quotes to live jobs via Navision and track the process - ensure customer is kept up to date through the entire process
*Ensure compliance is maintained with regular WIP reporting
*Raise and issue purchase orders
*Liaise with supply chain - this will involve international import and export documentation processing
*Coordinate national and international shipping
*Liaise with couriers and prepare import/export documentation as required
*Key point of contact via email, telephone and Chatbot
Skills/Experience:
*Previous experience within a B2B customer service environment
*CRM knowledge - ideally Navision or similar
*Knowledge of import/export and HMRC processes
*Fluent French - none negotiable
*Flexibility for occasional UK and European travel
On offer:
*Excellent salary
*Career progression
*National and European travel
*Agile working pattern
*Excellent opportunity!
Interested?
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