Full job descriptionLettings Administrator
Hybrid Working | Temporary Contract until September | £18.21 p/h + £2.74 holiday p/h | 35 Hours Per Week
We are currently recruiting for 3 Lettings Officers to join a busy and fast-paced housing team following a recent restructure and increased workload across the service.
This role has been created to support a significant backlog of properties ready to let, so we are looking for candidates who can hit the ground running and confidently manage a busy workload from day one.
This is an excellent opportunity for candidates with previous lettings or housing experience who are confident delivering excellent customer service and working independently within a high-volume environment.
Key Responsibilities
*Managing the end-to-end lettings process
*Contacting residents regarding property offers and required documentation
*Supporting tenancy sign-ups and property viewings
*Issuing keys and coordinating move-ins
*Setting up tenants, offers, and tenancies on NEC systems
*Liaising with Lettings Coordinators and internal housing teams
*Maintaining accurate records and updating housing systems
*Delivering excellent customer service to residents and stakeholders
*Managing workload effectively and prioritising tasks independently
Requirements
*Previous experience within lettings, housing, allocations, or tenancy services
*Working knowledge of NEC Housing systems is essential
*Strong administrative and organisational skills
*Excellent communication and customer service abilities
*Ability to work independently and manage a busy workload
*Driving licence and vehicle preferred but not essential
Additional Information
*Temporary contract until September
*Initial 2-week training period office-based
*Hybrid working thereafter: 2 days office / 3 days home working
This role would suit candidates from a housing association, local authority, or social housing background with experience in lettings, tenancy administration, allocations, voids, or housing coordination.