Full job descriptionIf you’ve worked in hospitality or retail and love helping people, this could be the perfect next step in your career! This is a great opportunity to bring your previous customer service experience to an office environment with great training and long-term development on offer!
Location: Gloucester and Home Based
Shift Pattern: Rotating shifts between 08:00–20:00 - 35 hours per week

Week 1- 08:00-16:00 Office Based

Week 2 - 12:00- 20:00 Home based + Sat 9-5 from home (day off in the week)

Week 3 - 08:00-16:00 Office Based

Week 4 - 12:00- 20:00 Home based + Sun 9-5 from home (day off in the week)
Purpose of the Role
Deliver exceptional customer service helping my client achieve its mission to earn customer loyalty and drive business growth.
Key Responsibilities
*Respond to customer queries via phone, email, chat, and letters.
*Update CRM systems with account changes and notes.
*Triage faults and schedule engineer visits.
*Assist with billing, payments, and account queries.
*Promote products and packages.
*Meet SLAs and KPIs to ensure high customer satisfaction.
*Collaborate with colleagues and contribute to team morale.
*Suggest relevant up-sell/cross-sell opportunities.
Skills & Experience
Essential:
*Strong communication and interpersonal skills.
*Confident IT skills.
*Ability to work in a fast-paced environment.
*Organised, self-motivated, and problem-solving mindset.
Benefits
*Up to 12% bonus
*Annual cost-of-living pay review
*33 days holiday (incl. bank holidays) + option to buy 2 extra weeks
*Enhanced parental leave
*£1000 referral bonus
*Career development opportunities
*Award-winning inclusive culture
For immediate consideration to interview next week - please apply now!