Full job descriptionThis is a superb opportunity to join a growing pensions administration team and lead the delivery of high-quality services across multiple client accounts. This role combines people leadership, operational management, client engagement, and continuous improvement within a fast-paced pensions environment.

Key Responsibilities*Lead a multi-client pensions administration team, ensuring excellent service delivery and member experience.
*Act as a key contact for client teams and attend client/trustee meetings when required.
*Support business development activities, including new business pitches and presentations.
*Drive quality, performance, productivity, and operational excellence across the team.
*Ensure compliance with internal procedures, legislation, and industry standards.
*Support and develop Team Leaders, fostering a collaborative, high-performing culture.
*Identify and implement service improvements and operational efficiencies.
*Manage change initiatives and support teams through process improvements.
About You*Proven experience in defined benefit (DB) pension administration.
*Previous leadership experience within a pensions administration environment.
*Strong stakeholder management, communication, and presentation skills.
*Experience leading high-performing teams and implementing workforce development plans.
*Detail-oriented with good Excel skills.
*Comfortable managing multiple priorities and resolving operational challenges.
*Client-focused, commercially aware, and committed to delivering excellent customer outcomes.