UX / Service Designer - Consumer Duty
other jobs Hays Specialist Recruitment Limited
Added before 1 Days
- England,London,City of London
- Full Time, Contract
- Salary negotiable
Job Description:
Full job descriptionUX / Service Designer - Consumer Duty
£Market Rate
London / Primarily Remote
4 months initially
My client is an instantly recognisable consultancy who require a UX / Service Designer to join a business-critical programme for an end client.
Key Responsibilities:
*Own the end-to-end enrolment and onboarding journey, from payment request through open banking consent to affordability assessment and confirmed payment plans, optimising for conversion.
*Design low-friction, compliant UX for sensitive flows, including vulnerability declaration (FCA Consumer Duty, GDPR Art. 9) and financial decision-making.
*Lead the confirmation and payment experience, including one-tap VRP journeys and clear tariff/impact visualisations across web and mobile.
*Define notification and communication design, including reminders, consent renewals, and affordability triggers, ensuring auditability and regulatory compliance.
*Drive dual-track discovery, running research ahead of delivery, producing testable designs and insights to inform engineering and data science teams.
*Collaborate cross-functionally with Product, Engineering, Data Science, and stakeholders to deliver accessible, inclusive, and high-performing user experiences in a regulated environment.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk
£Market Rate
London / Primarily Remote
4 months initially
My client is an instantly recognisable consultancy who require a UX / Service Designer to join a business-critical programme for an end client.
Key Responsibilities:
*Own the end-to-end enrolment and onboarding journey, from payment request through open banking consent to affordability assessment and confirmed payment plans, optimising for conversion.
*Design low-friction, compliant UX for sensitive flows, including vulnerability declaration (FCA Consumer Duty, GDPR Art. 9) and financial decision-making.
*Lead the confirmation and payment experience, including one-tap VRP journeys and clear tariff/impact visualisations across web and mobile.
*Define notification and communication design, including reminders, consent renewals, and affordability triggers, ensuring auditability and regulatory compliance.
*Drive dual-track discovery, running research ahead of delivery, producing testable designs and insights to inform engineering and data science teams.
*Collaborate cross-functionally with Product, Engineering, Data Science, and stakeholders to deliver accessible, inclusive, and high-performing user experiences in a regulated environment.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job number 3839427
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
Hays Specialist Recruitment Limited
At Hays we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years? success under our belts and a workforce ...