Full job descriptionCLINIC COORDINATOR
North London · Full time
Salary: £28,000-£30,000
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This is a front-of-house role and you will be the first and last person patients interact with every day. However, the role carries real breadth: patient conversion, scheduling, payments, marketing support, and operational coordination all sit within scope.


IMPORTANT: This role is fully on-site, 5 days a week. There is no hybrid or remote option. Clinics can run late, and the practice operates a time-in-lieu policy.
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WHAT’S ON OFFER
Compensation
- £28,000-£30,000 DOE
- Performance-based salary reviews annually
- Informal performance bonuses


Benefits
- 28 days annual leave (inc bank holidays)
- Private insurance
- Nest pension
- On-site parking
- Discounted treatments
- Company social events


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WHAT YOU’LL BE DOING
Front of house
*Act as the primary point of contact for all patients
*Manage the full patient pathway from first enquiry through to post-operative follow-up
*Coordinate schedules across clinical, surgical, and nursing teams, ensuring pre- & post-operative requirements are communicated to patients
*Handle appointment scheduling to maximise diary utilisation and minimise cancellations
*Process payments and invoices accurately

Patient conversion and engagement
*Follow up with prospective patients in a professional, patient-centred way to support their decision-making and confirm bookings
*Re-engage with previous enquiries
*Deliver a high-quality patient experience
*Encourage reviews and testimonials

Marketing & content support
*Support the Marketing Executive with social media content scheduling and community engagement
*Help capture patient stories and testimonials (with consent)
*Assist with planning and running internal and external clinic events

Operations & administration
*Maintain patient records
*Manage front-of-house supplies
*Support the smooth running of clinic days
*Contribute to reporting on conversion, patient flow, and pathway performance
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WHO THIS SUITS
Essential
*Confident communicator
*Commercially aware; understands that patient experience and conversion go hand in hand
*Strong diary management skills
*Flexible - happy to turn your hand to what’s needed
*IT Literate; comfortable with manual data entry across multiple platforms
*Calm and professional when clinics run late or plans change
*At least 1 year in private healthcare front-of-house or customer-facing role




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CULTURE AND PROGRESSION
The clinic has a collaborative culture. Progression is performance-based; people have moved into marketing, theatre, finance, and management from this role. Annual salary increases are above inflation for those performing well.
The team socialises regularly; think team trips, early-finish socials every six weeks, and a general lack of the hierarchy you’d find in a larger organisation.


This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.


BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don’t hesitate to get in touch.