Service Planner
other jobs Reed
Added before 1 Days
- England,North West,Cheshire,Warrington
- Full Time, Temporary
- £16.41 per hour, inc benefits
Job Description:
Full job descriptionMy market leading client located in Westbrook, Warrington, are currently looking to recruit on a temporary basis for 9-12 months a highly motivated Service Planner. Potentially the role will lead to a permanent position for the successful candidate
Hours: 08:30 - 16:30 or 09:00 – 17:00 Monday - Friday (37.5 hours per week)
Pay: £16.41 per hour - Salary £32,000
Hybrid: Once fully trained 3 days per week from home and 2 days in the office.
The Planner will be working as part of a team and will be responsible for facilitating all internal tasks required to enable engineers to provide a world class service. Acting as an ambassador to our customers with a focus on their complete satisfaction. Planning all activities for customers, using time management skills to prioritise and ensure accurate completion of all works.
Responsibilities
*Despatching engineers for routine maintenance visits, field quotes, call outs and warranty works.
*Validation of contracts and their data accuracy
*General queries, emails, liaising with suppliers, customer complaints.
*Liaising with colleagues and stakeholders within Schneider, including monthly calls with Support Operational Managers and order processing team
*Work with your allocated Support Operational to achieve all targets in relation to sales, orders, customer satisfaction and resource utilisation
*Maintaining records in detail to enable an accurate account of contract history
*Effectively communicate with customers, internal and external stakeholders in a timely manner and adhere to customer specific requirements, updating customer portals, scheduling visits, uploading reports
*To support Engineers timesheets in accordance with the despatch console
Person Specification
*Account Coordination experience
*Computer literate (Microsoft packages) and salesforce
*Good verbal telephone manner and written communication skills
*Ability to multi-task and prioritise workloads to achieve KPI’s
*Ability to work under pressure in a demanding environment
*Desirable if experienced SAP user
If you are looking for an exciting and challenging opportunity to work in a dynamic and growing company, then please apply online immediately.
Hours: 08:30 - 16:30 or 09:00 – 17:00 Monday - Friday (37.5 hours per week)
Pay: £16.41 per hour - Salary £32,000
Hybrid: Once fully trained 3 days per week from home and 2 days in the office.
The Planner will be working as part of a team and will be responsible for facilitating all internal tasks required to enable engineers to provide a world class service. Acting as an ambassador to our customers with a focus on their complete satisfaction. Planning all activities for customers, using time management skills to prioritise and ensure accurate completion of all works.
Responsibilities
*Despatching engineers for routine maintenance visits, field quotes, call outs and warranty works.
*Validation of contracts and their data accuracy
*General queries, emails, liaising with suppliers, customer complaints.
*Liaising with colleagues and stakeholders within Schneider, including monthly calls with Support Operational Managers and order processing team
*Work with your allocated Support Operational to achieve all targets in relation to sales, orders, customer satisfaction and resource utilisation
*Maintaining records in detail to enable an accurate account of contract history
*Effectively communicate with customers, internal and external stakeholders in a timely manner and adhere to customer specific requirements, updating customer portals, scheduling visits, uploading reports
*To support Engineers timesheets in accordance with the despatch console
Person Specification
*Account Coordination experience
*Computer literate (Microsoft packages) and salesforce
*Good verbal telephone manner and written communication skills
*Ability to multi-task and prioritise workloads to achieve KPI’s
*Ability to work under pressure in a demanding environment
*Desirable if experienced SAP user
If you are looking for an exciting and challenging opportunity to work in a dynamic and growing company, then please apply online immediately.
Job number 3847189
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